Woody Driggs is currently a Principal in the Advisory, Performance Improvement Services practice at EY, where he is presently serving as global leader for the Advisory Digital Business. His team’s work focuses on helping clients build digital confidence. He believes that every customer, employee or partner interaction is an opportunity to build or erode trust and that today, more than ever, companies must focus on engineering experiences that instill trust. They must understand how to best serve their customers, bringing together all aspects of their business to focus on the end-to-end business experience for customers--including the incorporation of mobile, social, big data, and cloud technologies. 

Since 1986, he has worked with clients across a wide range of sectors--including aerospace and defense, high tech, medical products, pharmaceuticals and federal--on issues ranging from system integration to management consulting and outsourcing. In particular, he has helped companies undergoing major organizational transformation to align executive leadership while implementing practical approaches required in delivering outcomes on a global basis. He also writes and speaks regularly on issues related to managing customer relationships and has served on the editorial board of CRM Transformation and CRM Magazine.