Hiring facilities managers

A facilities manager performs routine inspections to ensure buildings are safe and in working order. A strong candidate will be able to describe a thorough, step-by-step inspection process, and lay out what steps they would take to identify and act on areas of improvement. The candidate should also mention the importance of careful documentation.

A facilities manager should understand the risks of maintenance work and ensure a safe work environment for their staff. A strong candidate will cite the importance of proper protective gear during more intensive maintenance — closed-toed shoes and safety goggles, for example — and possess a strong understanding of other best practices.

With so many responsibilities, a facilities manager must be highly organized. Software programs make it easy to track assets and inventory, keep maintenance and inspection schedules up to date, and manage work orders. A strong candidate will possess at least basic computer literacy and an aptitude for picking up new programs and technologies.

A facilities manager must maintain a secure environment for both building regulars and new visitors. A strong candidate will understand the importance of creating and implementing emergency protocols, such as conducting regular fire drills and maintaining clear signage. They should also be comfortable educating employees on these procedures.

Facilities managers often hire outside contractors to perform specialized maintenance or take on larger projects, such as renovations. You’ll want to ensure your candidate is able to source reliable, high-quality contractors at reasonable rates. Clear vetting criteria, solid negotiation skills, and strong communication skills are must-haves.

Facilities managers occasionally work with other departments to execute special events. Depending on the situation, the facilities manager may organize cleaning and catering, and delegate staff to set up extra seating and tables. A strong candidate should be comfortable leading and working with other team members to ensure success.

The answer to this question should help you determine if the candidate understands the essential skills required for the role, such as problem-solving expertise, organization, and strong leadership. It will also give the candidate a chance to fill in any specialized knowledge or unusual skills from their past that inform their work.

Facilities managers provide strong guidance, ensuring that each staff member has the support they need to complete their assigned duties. A strong candidate is a natural leader, adept at delegating tasks and ensuring their team works in a satisfactory, timely manner. Look for someone who’s also interested in forming genuine relationships with their colleagues.

Facilities managers, especially those who work in large buildings, handle many priorities simultaneously. They may be supervising a renovation, implementing a new safety procedure, and setting up for a company event all at once. A strong candidate will have clear tactics for staying organized and prioritizing tasks, without letting anything slip through the cracks.