Field service technician job description

Your guide to finding and hiring the right person for your organization

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Job description

How to write a field service technician job description

If you’re hiring for a field service technician, your job description needs to be impeccable. These experts have an eye for detail and will be looking for a company that values detail too. Excite job seekers with specific tasks they will be working on. Share what success looks like in the role — and how their work will make a long-term impact. Provide facts about the education, skills, and experience they should bring to the position. Avoid long lists of qualifications — and grab the candidate’s attention by infusing your description with vividness and specificity.

Field service technician job description template

This sample job post will introduce your organization’s culture and values, while helping potential candidates understand how they’ll contribute from Day 1.

Sample field service technician job description

At [Company X], we pride ourselves on delivering above-and-beyond customer service. We are searching for a field service technician to provide on-site maintenance for our customers’ equipment. The field service technician will be in charge of installing and testing equipment, troubleshooting issues, making repairs, and teaching our customers how to operate their devices. [Company X] is committed to serving both customers and employees in the best way possible. If you’re looking for a place to grow your career while providing impeccable service, we’d love to meet you.

Objectives of this role

Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers
Provide customers with tools and training to successfully operate their equipment
Become an expert in identifying and diagnosing equipment issues
Work seamlessly and cohesively with customer service representatives, logistics coordinators, and other members of the team
Resolve all customer complaints and repair or replace malfunctioning equipment
Leave customers feeling satisfied and confident in their equipment at the end of each visit

Responsibilities

Install equipment in customers’ homes or places of business and train customers to properly operate or service their new hardware
Work with field service representatives to thoroughly understand customer complaints and equipment issues before arriving on-site for maintenance
Travel to job sites to troubleshoot issues, diagnose problems, and fix or replace equipment as needed
Provide regularly scheduled, ongoing equipment maintenance visits
Operate the company vehicle and provide schedule updates with tracking software
Follow company procedures and safety policies

Skills and qualifications

Ability to install equipment, diagnose problems, and make repairs
Strong time-management skills and an ability to stick to a tight schedule
Excellent problem-solving skills with a knack for troubleshooting technical issues
Ability to collaborate with others and work well on a team
Enthusiasm for providing excellent customer service
Excellent communication skills