Introducing LinkedIn Learning’s AI-powered Coaching

LinkedIn Learning’s chatbot can answer learner’s questions in real-time, referencing the entire LinkedIn Learning library of resources to provide expert-informed answers and links to relevant courses and additional information. 

A learner can ask the chatbot a specific question about some aspect of a skill they’re struggling with, such as, “How can I delegate tasks and responsibility effectively?” or “How can I approach a difficult conversation?” The chatbot will respond immediately with advice and recommendations pulled from across expert-taught LinkedIn Learning courses.

From there, each learner could respond to the chatbot’s suggestions, providing feedback on whether or not the responses were helpful and further clarifying what kind of help they need. The more learners communicate with the chatbot, the more personalized and helpful the responses will become.

Even if two different learners asked the same starting question, such as “how can I delegate tasks and responsibility effectively?,” the chatbot’s advice would quickly become very different. First, the chatbot would look at their job titles to determine what level of advice they may be looking for. It might give different suggestions to individual contributors versus managers. 

Then, the tool would ask follow-up questions, such as which specific parts of delegation the learners are struggling with. Based on how each learner answered these follow-up questions, the chatbot would quickly provide highly personalized insights and course recommendations.