Amanda  Galvin

Posts by Amanda Galvin

  • Are You Overlooking the Value of Employee Net Promoter Score?

    April 6, 2016

    C-suite executives, from CEOs to CFOs to CMOs included, are increasingly harnessing the power of the Net Promoter Score to gauge customer satisfaction. Developed by Bain & Company’s Fred Reichheld, NPS is a deceptively simple yet highly effective way to measure a company’s performance with customers. With NPS, a company asks its customers what Reichheld terms...