The Intersection of Technology and Creativity Dominates Discussion at Cannes Lions
June 21, 2017
This year at the Cannes Lions Festival of Creativity, as in recent years, the world’s most influential technology companies — ranging from Twitter and Pinterest to Oracle and Microsoft — have a marketing presence along the Croisette, the avenue that hugs the beach in Cannes.
At first glance, it may seem odd that the tech sector has such a strong and visible presence at this annual celebration of creativity. But many of the sessions at Cannes reveal an industry grappling with the challenges of effectively communicating in a world being transformed by technology. Here’s a cross-section of discussions that delved into the nexus where technology and communications meet:
Fighting Fake News
The rise of “fake news” was a huge story in the U.S. presidential election of 2016. In his session at Cannes Lions, David Remnick, Editor-in-Chief of The New Yorker, made the case that fake news isn’t a new phenomenon; what’s new is the means for spreading it. Twitter, social media, and other electronic media have enabled fake news to spread like wildfire — and potentially be just as damaging. Remnick cited a number of historical examples of fake news, such as the hysteria of the Salem Witch Trials. He also noted that the Pulitzer Prize, American journalism’s highest honor, is named for Joseph Pulitzer, a purveyor of sensational untruths as an infamous Yellow Press publisher. Then as now, battling against untruth, fake news, and lies requires a vigilant press. It’s critical, he said, that we understand “how to isolate fake news, how to recognize it, and how to combat it.”
Brands Have the Power to Influence Social Change
In introducing his interview with civil rights leader Rev. Jesse Jackson, Richard Edelman, President-CEO of Edelman, said research indicated that consumers, by a margin of two-to-one believed corporations had more power than governments to influence change. Jackson encouraged the 3,000 people attending the session to make change in their own businesses by embracing diversity in hiring. “God alone distributes genius,” Jackson said, “and he distributes genius around the world.” Jackson said the world has changed much in the decades since he was a young man who was barred from his town’s public library because of his skin color. Corporations, he said, have made significant contributions to the changes not only in the U.S. but around the globe. He cited the example of General Motors’ divestment from South Africa, a move that contributed to the downfall of apartheid.
How Reliance on Data Links Marketing and Formula 1
Robin Clarke, Global Head of Publicis Media Sport & Entertainment, moderated a panel titled “Man vs Machine.” Joining Robin on the panel was Nico Rosberg, the reigning Formula 1 champion; Adrian Parker, Vice President of Marketing for the Patrón Spirits Company; and Steve Sirich, GM of Bing Ads. The discussion first explored the surprising commonalities between Formula 1 racing and modern marketing: they both leverage a highly data-driven approach. Rosberg spoke about how a change of just 1 millimeter in the height of the chassis could exponentially improve the grip and handling of his Team Mercedes AMG Petronas race car. In that same vein, the marketers talked about the massive dividends of using data to unearth powerful customer insights and deliver exceptional customer experiences.
The panel then delved into the question of whether machine learning, automation, and artificial intelligence would replace the human element in both car racing and marketing. Rosberg was emphatic that it wasn't a question of humans vs machines, but rather that machines help humans achieve more. In addition, he believes Formula 1 will have human drivers long into the future, because race fans watch for the human stories and the drama, not just for the sheer performance that technology enables. Sirich and Parker were equally bullish that machines and humans serve complementary roles in marketing. Humans bring storytelling, EQ and heart to empower better marketing, which no machines can replace, but data can certainly enhance.
Technology Can Help Tell Powerful Stories
The topic of a YouTube-sponsored session — the refugee crisis in Syria — couldn't have contrasted more with the yachts and lavish parties of Cannes Lions. Because of confusion about the Syrian refugee crisis and empathy fatigue, the UNHCR, the United Nations’ refugee agency, needed help to communicate the dire situation in Syria. So the UNHCR received some help from Google to tell the tale. Drawing on Google’s search data, Andre Le Masurier, Group Creative Director at Google Brand Studio, explained how the company created ‘Searching for Syria’, an interactive experience which used video and data visualization to make the crisis real and tangible. Perhaps the most painful search question identified in the project was “What was Syria like before the war?” Syriabefore the war was a once peaceful country as the top Google searches from 2010 reveal: Arab Idol, bodybuilding, summer fashion, Miley Cyrus. This Google project is a powerful example of how tech platforms can harness their data, audiences, and creativity to engage huge audiences about big issues.
Finding the Right Fit Is Crucial in Purpose-Driven Marketing
While it’s true that corporations and brands have the power to enact social change, consumers have a knack for sniffing out when brands are inauthentic in their embrace of purpose-driven marketing. In a panel discussion, “Authentically Championing a Cause,” hosted by Microsoft and The Drum, the panelists cited Pepsi’s ill-fated TV spot featuring Kendall Jenner as a prime example of social consciousness marketing gone wrong. “The bullshit bar is really low,” said Kathleen Hall, Corporate VP-Brand, Advertising, and Research at Microsoft. “Consumers are extremely sensitive to what’s real, what’s authentic, and what’s fake.” Panelist Peter A. Carter, a marketer at Procter & Gamble, said purpose-driven marketing must be a tight fit with the brand to resonate with consumers. After Hurricane Katrina, for instance, Procter & Gamble’s Tide launched its successful “Loads of Hope” campaign, where the detergent did thousands of loads of laundry for people displaced by the disaster. A year later, P&G employees went to New Orleans to help rebuild houses, but Carter said the effort, while noble, did little for Tide because it wasn’t an obvious fit for the brand. “It had no connection to the product,” Carter said. “It just didn’t work (as marketing).”
Consumer Trust Can Disappear in an Instant
A Publicis Groupe panel, “Keeping It Real in a Surreal World: Bold Brand Stewardship in the Age of Uncertainty,” examined the fragile nature of trust in a brand in the social media world. “In banking, I can’t think of a more important word than ‘trust,’” said panelist Dermot JM Boden, Chief Brand Officer of Citigroup. For any brand, a bad experience for a single customer can be spread far and wide in an instant on social media. “A happy customer tells 30 people,” said another panelist, Tom Goodwin, Executive VP-Head of Innovation, Zenith Media. “An unhappy customer tells 3,000.” The panelists agreed that a focus on the customer and delivering strong customer experiences is a necessity in this age. “The customer is absolutely king and queen and empress and high priestess,” Jia Hyun, Head of Americas at LinkedIn Marketing Solutions said with a laugh.
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