Thursday, February 13, 2014 4:00pm - 4:45pm
Reaching Small Businesses through Social Media
- Jennifer Grazel, Global Head of Financial Services Category, LinkedIn
- Scott Roen, Vice President, Digital Marketing & Innovation, American Express
- Charles White, Senior Vice President, Client Service & Customer Experience Practice Leader, TNS Research
Social media is an increasingly powerful and fundamental tool for small businesses to connect with customers. In this session, TNS unveils new research that looks at how small business owners are using social media and the opportunities that subsequently arise for financial services marketers.
American Express will also demonstrate how their OPEN Forum community, an online destination where entrepreneurs share experiences and learn from one another, is successfully leveraging social platforms and APIs to power the user experience.