Scott Roen

Vice President, Digital Marketing & Innovation, American Express

Scott Roen

As the VP of OPEN Digital Marketing & Innovation, Scott Roen manages a team charged with the strategy, development, and management of online, mobile, social, emerging platforms, and digital partnerships. In the past year, Scott has more than doubled OPEN’s small business online community, OPEN Forum, attracting millions of small business owners looking for new ways to run their business or connect with other business owners.

Scott championed social integration of Facebook, Twitter, and Linkedin, the launch of the OPEN Forum iPhone app, and the opening-up of OPEN Forum’s APIs for greater innovation. He also led the company’s first ever Hackathon in partnership with NYC based accelerator, General Assembly. His work has been a magnate for young start-ups looking to collaborate with companies, and he’s been able to develop these collaborations with numerous entrepreneurs including TechStars companies Veri, Contently, and others.

His ability to bring so many small business owners together has piqued the interest of other large B2B marketers like FedEx and AT&T who are now partnering with OPEN Forum as well as the White House. Late last year, the White House asked Scott to come to Washington and host a live streaming webcast where small business owners could ask questions of the Administration through OPEN Forum or whitehouse.gov. There was tremendous interest from business owners and the Administration alike.

Prior to joining OPEN, Scott led the development and management of digital products for Global Merchant Services. His team was responsible for launching a global offers platform currently in 118 countries, the first targeted multi-currency loyalty program, and a coupon-less fulfillment engine that has been leveraged by thousands of merchants and online leaders like Foursquare and Facebook. Prior to joining American Express, Scott held digital new product development and marketing roles at United Airlines, Oracle Corporation, Scient, and Hewitt Associates.

Sessions

Thursday, February 13, 2014 4:00pm - 4:45pm

Reaching Small Businesses through Social Media
- Jennifer Grazel, Global Head of Financial Services Category, LinkedIn
- Scott Roen, Vice President, Digital Marketing & Innovation, American Express
- Charles White, Senior Vice President, Client Service & Customer Experience Practice Leader, TNS Research
Social media is an increasingly powerful and fundamental tool for small businesses to connect with customers. In this session, TNS unveils new research that looks at how small business owners are using social media and the opportunities that subsequently arise for financial services marketers.

American Express will also demonstrate how their OPEN Forum community, an online destination where entrepreneurs share experiences and learn from one another, is successfully leveraging social platforms and APIs to power the user experience.