Geoffrey James

Posts by Geoffrey James

  • Why You'll Be Hiring More Customer Support People in 2017

    December 22, 2016

    Providing great customer service costs money. And, since most companies want to save money, they're always looking for ways to reduce costs. However, it seems likely that some firms may want to bite the proverbial bullet and staff up their in-house support teams. And, that will mean recruiters and talent managers will need to staff up quickly.  Why? Because for...

  • 6 Mistakes Small Businesses Make When Hiring Salespeople (and How to Avoid Them)

    November 7, 2016

    In large companies, recruiting salespeople has become more scientific. Armed with the latest statistics, personality profiling, time-tested orientation programs and effective use of LinkedIn, large companies with deep pockets can usually locate and hire successful candidates. For small and mid-sized businesses (SMBs), not so much. While they do have tools like...

  • 7 Simple Ways to Increase Employee Loyalty

    April 5, 2016

    According to studies, more than half (55%) of employees in the average company are searching for other job opportunities. And not surprisingly, many companies loses around a third of their employee base every year. With numbers like that, employee loyalty can feel like a thing of the past. And beyond the pain of hiring replacements, it costs about 20% of an...

  • Open Office Plans Are a Lot Less Cost-Effective Than You...

    February 16, 2016

    According to the New Yorker magazine, approximately 70% of all offices now have an open floor plan rather than traditional private...

    • Topics:
    • HR
  • 10 Myths to be Aware of When Hiring a Team

    November 12, 2015

    Most job descriptions identify being a "team player" as a desirable characteristic in a successful job candidate. However, while most...

  • Colleges Aren't Preparing Students for the Workforce: What ...

    July 1, 2015

    A college degree has traditionally been a strong indicator that a candidate will succeed in an entry-level job. Unfortunately,...