The unstructured interview—where the interviewer asks personal questions to "get to know" a candidate—is a staple of the American hiring process. However, there's evidence that unstructured interviews increase rather than decrease the likelihood of a bad hire. A recent article on this subject in the New York Times cited a case where 50 college applicants, who...

Posts by Geoffrey James
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- Topics:
- Interview Questions
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Why You'll Be Hiring More Customer Support People in 2017
Geoffrey James December 22, 2016
Providing great customer service costs money. And, since most companies want to save money, they're always looking for ways to reduce costs. However, it seems likely that some firms may want to bite the proverbial bullet and staff up their in-house support teams. And, that will mean recruiters and talent managers will need to staff up quickly. Why? Because for...
- Topics:
- Trends & Research
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6 Mistakes Small Businesses Make When Hiring Salespeople (and How to Avoid Them)
Geoffrey James November 7, 2016
In large companies, recruiting salespeople has become more scientific. Armed with the latest statistics, personality profiling, time-tested orientation programs and effective use of LinkedIn, large companies with deep pockets can usually locate and hire successful candidates. For small and mid-sized businesses (SMBs), not so much. While they do have tools like...
- Topics:
- Small Business
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7 Simple Ways to Increase Employee Loyalty
Geoffrey James April 5, 2016
According to studies, more than half (55%) of employees in the average company are searching for other job opportunities. And not...
- Topics:
- Employee Retention
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Open Office Plans Are a Lot Less Cost-Effective Than You...
Geoffrey James February 16, 2016
According to the New Yorker magazine, approximately 70% of all offices now have an open floor plan rather than traditional private...
- Topics:
- HR
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10 Myths to be Aware of When Hiring a Team
Geoffrey James November 12, 2015
Most job descriptions identify being a "team player" as a desirable characteristic in a successful job candidate. However, while most...
- Topics:
- Recruiting Tips