Candidate Experience Articles

  • How the FBI Overhauled Its Hiring Process to Improve Diversity and Create a Better Candidate Experience

    November 4, 2019

    In 2016, former FBI director James Comey realized the organization was facing a diversity crisis in its special agent ranks. While the U.S. population was becoming increasingly diverse, the FBI’s special agent population was becoming more homogenous — with the share of agents from underrepresented groups dropping from 18.9% in 2006 to 17.9% by 2016. Comey tasked...

  • A Step-by-Step Guide to Structuring an Effective Interview Process

    October 23, 2019

    In 1998, two researchers published an extensive meta-analysis of studies into job performance assessment techniques, spanning the previous 85 years of research. What they discovered was that unstructured job interviews only predict about 14% of an employee’s actual on-the-job performance. Structured interviews, on the other hand, were found to be the third-best...

  • Why Candidate Experience Should Start with the Job Description — and Continue Well After the Hire Date

    August 6, 2019

    I’ve been roundly criticized for saying that improving the candidate experience is a waste of time, money, and resources. But while close, that’s not exactly what I said. To set the record straight, I believe that providing an extraordinary candidate experience for serious and well-qualified candidates is essential. After all, you’re affecting these people’s...

  • 8 Simple Ways to Delight Candidates Throughout the Hiring...

    July 30, 2019

    A poor candidate experience can cost your company millions every year and can turn away great prospects from applying. But if...

  • 6 Tactics LinkedIn’s Product Team Used to Cut Its Time to...

    July 25, 2019

    A year ago, the hiring process for LinkedIn’s Product team was, well, suboptimal. Feedback from interviewers was sporadic. Candidates...

  • 10 Reasons Candidates Drop Out of Your Hiring Process — and...

    July 22, 2019

    There’s been a 20% increase in job seekers dropping out of the hiring process over the past year, according to the Washington Post....