Candidate Experience Articles

  • How the FBI Overhauled Its Hiring Process to Improve Diversity and Create a Better Candidate Experience

    November 4, 2019

    In 2016, former FBI director James Comey realized the organization was facing a diversity crisis in its special agent ranks. While the U.S. population was becoming increasingly diverse, the FBI’s special agent population was becoming more homogenous — with the share of agents from underrepresented groups dropping from 18.9% in 2006 to 17.9% by 2016. Comey tasked...

  • A Step-by-Step Guide to Structuring an Effective Interview Process

    October 23, 2019

    In 1998, two researchers published an extensive meta-analysis of studies into job performance assessment techniques, spanning the previous 85 years of research. What they discovered was that unstructured job interviews only predict about 14% of an employee’s actual on-the-job performance. Structured interviews, on the other hand, were found to be the third-best...

  • How an Interviewer Scorecard Has Increased the Quality of Feedback and Reduced the Time to Hire

    September 23, 2019

    Everyone in talent acquisition seems focused on interview questions, but the real art of interviewing is in knowing what to make of the answers, to quickly determine if a candidate has the insight and aptitude to be a success in your open position. The Product team at LinkedIn recently set out to understand who their star interviewers are (and how to develop...

  • Why Candidate Experience Should Start with the Job...

    August 6, 2019

    I’ve been roundly criticized for saying that improving the candidate experience is a waste of time, money, and resources. But while...

  • 8 Simple Ways to Delight Candidates Throughout the Hiring...

    July 30, 2019

    A poor candidate experience can cost your company millions every year and can turn away great prospects from applying. But if...

  • 6 Tactics LinkedIn’s Product Team Used to Cut Its Time to...

    July 25, 2019

    A year ago, the hiring process for LinkedIn’s Product team was, well, suboptimal. Feedback from interviewers was sporadic. Candidates...