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You might hire an account manager to:

  • Build and strengthen client relationships to achieve long-term partnerships

  • Take inquiries and requests from customers and address their needs

  • Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs

  • Meet regularly with other members of the team to discuss progress and find new ways to improve business

  • Generate progress reports to give to clients and higher-ups within the organization

  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

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Required Skills and qualifications Preferred skills and qualifications
Internship or professional experience in a sales or customer service role
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Ability to multitask and juggle several responsibilities simultaneously
Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
Strong written and verbal communication skills
Professional certification (e.g. from the Strategic Account Management Association)
Good attention to detail and organizational skills
 
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A woman seated at a desk faces her computer as she participates in a virtual job interview with a gray-haired man in a suit.
An illustration of a computer screen showing a Career Page on LinkedIn. Four circles float around the screen, containing the faces of four diverse people who have shared their content.
Three circles, each containing an illustration of a person. Circle on the left contains a woman. Circle on the right contains a man. Circle in the center contains a woman, marked with a green checkmark.
 A woman sitting at a desk, looking at her computer screen. A printout of graphs and charts hangs on the wall to the left of the screen.