Sample computer technician job description
At [Company X], we are dedicated to providing our employees with digital equipment that exceeds their expectations. To that end, we are seeking a computer technician who can help us facilitate a more productive work environment. The computer technician will oversee the smooth operation of devices used by employees of [Company X]. They will troubleshoot any and all problems with hardware, software, and internet connectivity, and implement solutions to prevent problems from recurring. In doing so, the computer technician will help [Company X] more consistently realize its goals.
Objectives of this role
- Increase the company’s organizational efficiency by keeping all computers up to performance and security standards
- Inform colleagues of best practices for computer usage
- Overcome technical roadblocks that impede employee progress and momentum
- Keep software and hardware updated to maximize utility and security
- Keep computer workspaces accessible and clean for employees
- Maintain the operational status of the company’s internet service and overall device connectivity
Responsibilities
- Ensure all workplace computers meet standards of operation so employees can use them effectively
- Solicit feedback and answer questions from employees about problems with their devices
- Monitor the company’s internet connectivity and fix network issues as they arise
- Solve challenges that impede user productivity
- Develop documentation to train employees on best practices when using computer equipment
- Update software to improve functionality and security
Skills and qualifications
- Expert understanding of modern computing technologies
- Superb verbal and written communication skills
- Strong organizational skills for juggling multiple responsibilities
- Experience troubleshooting technical issues
- Familiarity with common office software and applications
- Practiced listening skills for understanding and solving end-users’ problems
Preferred qualifications
- Experience managing an organization’s technical operations or digital devices
- Ability to diagnose problems with a variety of computing software and hardware
- Familiarity with analog and digital diagnostic equipment and software
- Significant proficiency with a variety of operating systems, such as Windows, macOS, and Linux
- Industry accreditations or certifications, like Cisco Certified Network Associate, CompTIA A+, or Linux+
- Strong analytical skills and attention to detail
