With nearly 60 offices across the Americas, Europe, the Middle East andAsia Pacific , Genesys is the global leader in cloud customer experience and contact center solutions. From call center software to AI-enabled chatbots, Genesys technology powers more than 70 billion customer interactions annually. But with industry analysts like Gartner forecasting that the...
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The events of 2020 accelerated today’s evolving world of work into a new era defined by innovation, resilience and adaptability. In a matter of months, businesses across the globe embarked on a journey to redefine their pathway toward productivity and success — brought on by emerging workplace trends, increased dependency on cloud-based solutions and the...
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Technology companies have a unique role to play in today’s economy and our ever-evolving modern workplace. Their tasks are simultaneously simple in theory and Herculean in execution: facilitate the continuation of business and transformation across our workforce. Clearly, this industry faces immense pressure. Yet for many technology companies, there’s an...
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Channel marketers at value-added resellers (VARs) know there’s a better way to structure partner marketing plans. Campaigns are often...
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Today’s technology buyers have more experience, access to information and connectivity than ever before. Marketing to them means...
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IT leaders are busily preparing for the tidal impact of 5G. 5G’s speed, constant connectivity and low latency can enable AI,...
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