7 Tactics to Bolster Diversity and Inclusion at Your Company
January 20, 2020
Martin Luther King Jr. was a proponent of diversity and inclusion long before it was called that, speaking famously and powerfully about “all of God’s children” working together. But he was also clear-eyed that the work of diversity and inclusion was not for the faint of heart, that it would be a long and difficult struggle.
“Human progress,” he wrote, “is neither automatic nor inevitable...Every step toward the goal of justice requires sacrifice, suffering, and struggle; the tireless exertions and passionate concern of dedicated individuals.”
Today, as the United States celebrates a national holiday in honor of Dr. King’s birthday and memory, we should also honor all the committed professionals around the world who work tirelessly to try to make companies and other organizations places where everyone, regardless of ethnicity, gender, religion, or sexual orientation, can be their best selves.
Theirs is not easy work. But it is vital work. And no one should feel that they have to go it alone and shoulder this work by themselves. Instead, they should be able to look to the insights, data, and best practices of others to continue to move forward.
In that spirit, here are seven tactics employed by others that can make anyone’s D&I efforts more effective:
1. Know the business case for diversity — and share it
“Some companies,” she says, “launch into diversity because they’re highly altruistic. They believe in treating people fairly, and justice is important. I wouldn’t disregard that.
“But we’re in business,” she adds, “and the business case for diversity is proven in research that’s been done by McKinsey and Bersin by Deloitte that tells us that companies that have more diverse leadership in senior and executive management — diversity is represented by women and underrepresented groups — are more profitable and generate more revenue. Significantly more.”
You might also want to study research by the Boston Consulting Group (BCG) that found that when a company increases the diversity of its leadership team it triggers improved financial returns and better company-wide innovation. And research done by Accenture looked at companies that excel at employing and supporting employees with disabilities, and that study found those firms have 28% higher revenue than their competition and twice the net income.
2. Consider rewriting your job descriptions with fewer requirements and with gender-neutral language
Unlike best-selling authors, recruiters who write great job posts won’t get to chat with Oprah. But there is an art, shaped by more and more science, to crafting an effective post that will elicit applications from a diverse field of candidates.
LinkedIn data shows that women apply to 20% fewer jobs than men, and an HBR study demonstrated that women are often deterred by a belief that they have to meet all the job criteria listed in the post. So, make sure that the qualifications — number of years of experience, level of education, skill sets — are essential rather than aspirational. You might also consider defining the job as a set of performance objectives that a new hire will be expected to achieve in their first 90/180/365 days on the job.
Another way to broaden your pool is to scrub your posts of any stereotypically masculine words or phrases. Nouns like rock star and black belt may turn off some women, just as adjectives like assertive and analytical can. The 2019 Ultimate Recruiting Toolbox has lists of both masculine and feminine words to steer clear of. A number of software companies, including Textio, Talvista, and TapRecruit, also offer writing tools that can strengthen your posts by suggesting alternative phrasings that will better resonate with women considering your position.
3. Make your application process as simple and accessible as possible
In 2016, the FBI realized that as the United States was becoming more and more diverse, the Bureau’s group of special agents was becoming less so. One of the challenges they uncovered: Some 40,000 candidates had begun filling out the special agent application form but never finished. And women and people of color dropped out at higher rates.
Frustrated candidates reported the application was too long and called for too much information at once. “We stripped the application down to the studs,” says Peter Sursi, senior executive of recruitment and hiring for the FBI.
The result? More people completed the application and those who did were more invested in the job. Clearing the first hurdle on the path to a role as an FBI special agent made applicants feel good.
And a simplified application process is particularly critical if you’re looking to recruit more people with disabilities. “So many people are focused on how they can make the [workplace] experience for a disabled person better,” gold medal–winning Paralympian Liz Johnson told a breakout session at Talent Connect 2019. “But what they don’t realize is the person with a disability is never going to get there because they can’t get in the door in the initial part of the process.”
Companies can make their websites more accessible by ensuring that their career site is compatible with a screen reader, visuals come with alt-text, and videos include captioning for the hearing impaired. Using plain and simple language on your website will make it easier to navigate, particularly for people with intellectual disabilities or cognitive issues.
4. Fine-tune your interview process by building diverse panels and standardizing questions
A diverse group of interviewers helps show your company is committed to different points of view and will also reduce unconscious bias — putting checks and balances on “in-group favoritism,” says Vernā Myers, the VP of inclusion strategy at Netflix. Intel started requiring diverse interview panels and, within two years, the diversity of its new hires jumped over 40%.
A structured interview process and training can reduce your time to hire and, importantly, lead to higher-quality new employees by reducing bias. By posing the same or similar questions to each candidate, you have a more consistent data set and can compare apples to apples (or, perhaps, applicants to applicants). You can also start assessing which questions lead to the best hires.
5. Make sure employees from different backgrounds have role models in your company’s leadership
Companies tend to focus their diversity hiring efforts on front-line employees. But that’s often not where the problem is.
“All too frequently,” Rosanna Durruthy says, “when companies premise talent acquisition strategies around diversity, they go for their junior or entry-level talent. Part of the challenge there is that’s how it walks in, and they look up and wonder, ‘Where are the leaders who look like us?’”
And then your new talent quickly starts looking for the next opportunity.
According to LeanIn.Org’s Women in the Workplace 2019, women occupy 48% of entry-level positions in the U.S. economy but only 26% of the SVP roles and 21% of C-suite roles. Similarly, people of color fill 34% of entry-level positions but only 15% of SVP positions and 14% of C-suite roles.
LinkedIn data shows that companies with women in the C-suite tend to have significantly more women in their broader workforces than companies that do not. Other studies have found a correlation between the number of women in leadership roles and a rise in profitability. So, investing in female leaders pays dividends.
Companies that truly want more women in leadership positions should consider adopting a version of the Rooney Rule for board members and executive positions; embrace work flexibility; and create mentorship and leadership development programs.
6. Train your managers so they are ready to lead diverse teams
Recruiting for a diverse workforce is challenging, and so is managing a diverse team.
“We have to up-level the skills of managers to feel confident and empowered to lead people who come from different backgrounds and experiences,” Rosanna says. “Otherwise, we’re always going to be in this dance of recruiting talent and losing talent prematurely or having the talent picked off by other companies.”
Your company’s learning and development crew should consider identifying and recruiting managers who have already found success leading diverse teams and encourage them to teach a course about what they’ve faced and how they’ve made it work.
If your L&D capabilities aren’t yet to the place where they’re a powerful tool for you, LinkedIn Learning offers a lot of targeted online courses, including Managing Diversity, Managing a Diverse Team, and Diversity, Inclusion, and Belonging, that may help you get started.
7. Develop a diversity scorecard that helps keep equality top of mind for your company leaders
Like much of the tech industry, Salesforce has a workforce that is heavily male and, in the U.S., heavily white. To underscore the company’s commitment to equality and to changing the makeup of its workforce, it introduced a monthly scorecard that is sent to leaders who have more than 500 reports or have a “large ability” to hire.
“With the scorecards,” says Molly Ford, the senior director of equality programs, “we’re using data to speak to executives in a language they understand.”
That data includes:
- The number and percentage of women and underrepresented minorities (black, Latinx or Hispanic, American Indian/Native Alaskan, Hawaiian/Pacific Islander, and multiracial) in their organization
- The number of women and underrepresented minorities who were hired into their organization in the previous month
- The numbers of each who were promoted
- The numbers of each who left the company
The numbers at Salesforce are slowly but decidedly moving in the right direction. For example, over the last two years the percentage of women in the company’s global workforce has increased from 30.9% to 33.0%. Not dramatic but quietly impressive for a company with more than 36,000 employees.
There is no abracadabra. No company will achieve diversity and inclusion by the wave of a magic wand.
“This is hard work,” says Uzo Akotaobi, VP of diversity and inclusion and learning and development at Prologis. “If you don’t want any of that, don’t say you want diversity and truly don’t say you want inclusion. Because you can’t have diversity and inclusion without dynamic leaders who know how to understand the human beings who work for them.”
So, let’s remember and celebrate all the people who roll up their sleeves to tackle this important and difficult work.
As Dr. King himself said, “Change does not roll in on the wheels of inevitability, but comes through continuous struggle.”
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* Photo from Flickr