Integrating your Salesforce account with LinkedIn Sales Navigator helps you to search for LinkedIn leads, contacts, accounts, opportunities, and access other LinkedIn features through your Salesforce CRM. Learn more about the full benefits of our CRM integration here.

You need full admin access on one of the following editions:

  • Salesforce: Enterprise, Performance, Unlimited, or Developer edition
  • Salesforce: Professional Edition requires API Access (May require an additional fee, please contact Salesforce for more information.)

Note: You can install the Sales Navigator app with Person type accounts but it does not support all CRM sync features.

You need access to one of the following to view and test all functionalities of Sales Navigator embedded profile in Salesforce:

  • License for LinkedIn Sales Navigator Team or Sales Navigator Enterprise
  • Sales Navigator Team Member seat or Administrator + Team Member access 

Before installing Sales Navigator, you need to set up your domain in Salesforce (if not already enabled).

To set up your domain:

1. Navigate to your Salesforce homepage.

2. Click Setup and type My Domain in the Quick Find search box on the top left corner of the screen.

 

3. Select My Domain under Company Settings.

4.   Type the name for your domain under Choose Your Domain Name section and click Check Availability.

5.  If your domain is available, click Register Domain. Wait for the domain to be published.

Note: You’ll receive an email to your registered email id.

6.  Click Log in to test your domain. Email from support@salesforce.com will be sent to your email. Click on the link in the email to log in and test your domain.

7.  In the Navigate to this page pop-up window that appears, click Open.

8.  When you’ve completed testing, return to the My Domain settings and click Deploy to Users.

9.  In the pop-up box that appears, click OK. (*Domain setting can be edited later if desired.)

To install the LinkedIn Sales Navigator app:

1.  Type LinkedIn Sales Navigator in the Quick Find search box.

Depending on your needs, you have two great choices for how to enable key CRM features: 

  • The Native Integration and
  • The AppExchange Package  

We recommend first installing the AppExchange Package, as it provides access to all features, including Data Validation and support  for Salesforce Classic.

The following image shows the AppExchange Package installation landing page.

The following image shows the Native Integration installation landing page.

Note: If you need access to the Salesforce High Velocity Sales Integration, you can incrementally choose to activate the Native Integration. Please review a full feature comparison below:

2. To continue installing the AppExchange Package, select the LinkedIn Sales Navigator AppExchange Package tab and click Install.

3. In the pop-up window that appears, click Get it Now. You may be prompted to login to your AppExchange account for verification purposes.

4. Under Install in This org, click Install Here.

5. Review and agree to the terms and conditions and click Confirm and Install.

6. Determine the limited access to certain profiles and users:

  • If you don’t wish to limit any users, we recommend selecting Install for All Users.
  • If you wish to limit access to certain profiles and users for whom you have already provisioned Sales Navigator Team seats or licenses, select Install for Specific Profiles.

 

7. Click Install.

8. Complete one of the following steps based on your experience:

  •  If you see an Installation Complete screen, proceed to the next section.
  •  If a Processing screen appears, you’ll receive an email when the installation is completed post which you can proceed to the next section.

9. To incrementally enable the Native Integration (without access to Data Validation or SFDC Classic Embedded Profile components), simply toggle the Sales Navigator Integration button to On. Then follow the rest of the instructions on this page to configure Lightning Page Layouts and to enable the integration with High Velocity Sales.

1. Click the tile icon in the top left corner to access App Launcher. 

2. Select LinkedIn Sales Navigator Assistant.

3. Follow the directions to configure Sales Navigator Components in the guide. 

4. To enable Data Validation, toggle on Enable Enterprise Features from the top right corner and follow the on-screen directions.

To test the app:

1. Navigate to your Contacts homepage and click any desired contact record, after adding Sales Navigator embedded profile to these page layouts.

2. Test the changes you’ve made to the pages and confirm the embedded profile is added correctly.

3. Repeat Step 2 for Leads, Accounts, and Opportunities, if you’ve added the Sales Navigator embedded profile to those pages as well.

Notes:

  • If you don’t see the changes you have made, switch to a different browser and open the same contact record again to validate changes.
  • If changes are properly displayed on an alternate browser, please click here, to learn how to clear cookies and cache from your original browser to see changes.
  • If that doesn’t resolve the issue, navigate back to setup, and validate that each layout was saved and activated.
  • When viewing the App for the first time, you’ll be prompted to log into your LinkedIn profile. Your LinkedIn login won’t be required after your initial login. Your experience will match the initial images at the beginning.
  • For further assistance, contact LinkedIn Sales Solutions support https://www.linkedin.com/help/sales-navigator

After completing the above steps, you can proceed to enabling the CRM Sync from within the Sales Navigator Admin settings. You can find further information here: Sales Navigator CRM Sync & Activity Writeback for Salesforce.

CRM Sync expands the integration and supports direct linking between the platforms, auto-saving of key Leads/Accounts, writing-back of Sales Navigator Actions into your CRM, and ensures you’re ready for future features that will require sync to function.

Additional references: