What does a back office executive do?
A back office executive provides administrative and managerial support to enable the seamless functioning of the company. Unlike front office professionals who are the face of the company, they perform a backend executive job that supplements the front office jobs. Being more of a ‘behind the scene’ work, a back office executive carries out day-to-day operations that make the overall workflow efficient. From processing orders to handling inquiries, the back office executive job involves a plethora of activities that often require accuracy and organizational skills. With time playing a crucial role in the job, a back office executive’s jobs are time-bound, given that the workflow usually has fixed deadlines.
You might hire a back office executive to:
- Perform administrative tasks and duties that affect the day-to-day functioning of the company
- Ensure the smooth workflow of the company from behind the scenes as a backend executive
- Process customer orders, and manage client queries in a timely and organised manner are the key roles of a back office executive
- Dabble with administrative functions such as research, accounting, and data analysis
- Work on recording tasks such as filing, data entry, document management and so on
- Maintain and organise office supplies and company equipment
Introduction:
At [Company X], we firmly believe that a strong backbone is the true foundation of success. A back office executive is definitely the shoulder that the entire office rests upon. Being the go-to person for all administrative support within an organisation, a back office executive carries the company forward toward long-term success, by making day-to-day operations seamless. We’re seeking a people person, who is a natural at problem-solving across different levels and verticals. The ideal back office executive must be a team player, who is quick on their feet to act, react and readapt to a constantly evolving office ecosystem. By bridging the gap between management and the front office team, the back office executive candidate must bring their A-game when it comes to verbal, written and interpersonal communication skills.e’rrtments in everyday chores.
Objectives of this role
- Provide constant administrative and managerial support to the employees within the scope of the back office executive role
- Process customer orders through backend executive work in a time-efficient and accurate manner
- Bridge the gap between the management and the front-office executives
- Assist in day-to-day operations to make the workflow smooth and seamless
- Support and assist the sales teams
Responsibilities
- Coordinate and monitor all day-to-day activities in the office
- Record all the office data and maintain the databases and documentation of the same
- Deal with customer complaints and bring them to the attention of the stakeholders if required
- Manage office equipment and supplies
- Work on activities such as performing market research and processing this research data as a backend executive
- Schedule appointments, organise staff meetings and update calendars based on the same
- Assist with inventory control and keep track of the stockpile and supplies
Required skills and qualifications
- Proficiency in MS Office suite, which includes Word, Excel and PowerPoint
- Solid organisational skills, with the ability to multi-task and work under tight deadlines
- Prior experience working as a back office executive, or any backend executive job
- Understanding of administrative processes, and customer service
Preferred skills and qualifications
- Bachelor’s degree in business administration or any related field
- Knowledge of data entry
- Strong communication and interpersonal skills
