What does a business operations manager do?
A business operations manager is a professional who handles the overall operations of a business. By setting goals across the business, a business operation manager’s duties range from hiring new personnel to managing budgets. Through planning and strategizing, the goal of a business operations manager is to improve the functionality and profitability of a business. From day-to-day operations to long-term policy planning, a business operations manager works towards a smooth and seamless running of the organisation.
You might hire a business operations manager to:
- Ensure that all the operations are carried out keeping in mind the costs and time frames
- Monitor day-to-day functions and work towards enhancing the operations processes
- Set goals, make financial projections for a particular period and chalk out business processes as per these goals and work as a business operation lead to achieve the same
- Liaison with various departments, from the top-level management and stakeholders to other department heads
- Track the results to ensure that they are as per the KPIs that were established beforehand
- Identify, learn, and overcome operational issues within the business operation manager work profile
Intro
At [Company X], we owe our success to the efficiency and effectiveness of our organisational processes. In order to maintain the high standards that we have set for ourselves, we are seeking a driven and motivated business operations manager. With a sharp mind and a natural flair for business operations, the business operations manager candidate must have a big-picture thinking. Being a problem-solver and analytical thinker is something we expect from any professional, who seeks an operational management career with us. We are looking for a people person, who can naturally connect with professionals across all departments and who can create synergy within the company through their relationship-building and people management skills.
Objectives of the role
- Work towards the efficient and profitable operations of the business, both day-to-day and in the long-term
- Devise and execute strategies that improve the operational processes within the business
- Plan and implement policies, procedures and protocols that are imperative to the success of the company from a business operations position’s point of view
- Adhere to local, national and company-wide laws and regulations while planning or implementing operational strategies
- Monitor and plan financial data and ensure that it is on track with the KPIs that have been established
Responsibilities
- Strategise and plan the protocols needed to improve the operational structure of the company for maximised efficiency
- Evaluate the performance of the business, and make changes in the operational plans as the head of business operations
- Ensure that all policies and decisions are in compliance with the legal and regulatory policies
- Work toward customer satisfaction by implementing plans that benefit them
- Keep track of daily operations and address potential issues as and when they are encountered
- Perform cost-benefit analysis and monitor the KPIs diligently to ensure that the operations are financially viable
- Build processes that are in line with business needs, and ensure that they meet the growing needs of the company
Required skills and qualifications
- Bachelor’s degree in business management, operations management, business administration or a similar field
- Prior experience working as a business operations manager, or in a similar operational role
- Outstanding organisational, communication and problem-solving skills
- Expert-level knowledge of MS Office
- Proficiency in business processes, applicable laws and data analysis
- Experience in implementing strategies, planning budgets, and evaluating performance
Preferred skills and qualifications
- MBA or other advanced degrees in the business spectrum
- Knowledge of project management, and customer service principles
- Understanding of business intelligence tools
