What does a fulfilment associate do?
Fulfilment associates are vital in the logistics and e-commerce industry. They ensure that orders are processed efficiently and accurately to meet customer expectations. Also called logistics associates and delivery associates, they are responsible for receiving, processing and shipping of orders while maintaining inventory accuracy and a seamless supply chain.
The primary role of fulfilment associates is to collaborate with warehouse teams, customer service representatives and delivery personnel to ensure that orders are picked, packed and dispatched on time. They also maintain an efficient and responsive order fulfilment process, which is crucial for retaining customers and thriving in a competitive market.
In the context of the Indian business landscape, they are even more crucial, due to the rapid growth of e-commerce and the increasing demand for prompt and reliable order fulfilment. Fulfilment associates contribute to a positive customer experience by ensuring that orders are fulfilled accurately. By hiring dedicated and experienced logistics associates, companies can enhance customer satisfaction, improve efficiency and thrive in a competitive market.
Note that the role of a fulfilment associate is different from that of a warehouse associate. Fulfilment associates operate in the logistics industry and manage packaging, shipping and delivery of goods. In contrast, warehouse associate duties involve managing the storage and movement of goods within the warehouse.
Job Description: Template
We seek a fulfilment associate to join our logistics and e-commerce team at [Company X].
As a fulfilment associate, you will process orders, manage inventory and ensure accurate and timely order fulfilment. As a critical team player, you will make sure that our customers receive their orders promptly and with the highest level of accuracy and care. This will be an on-field role requiring active participation and attendance.
If you are a dedicated and detail-oriented professional, who commits to ensuring excellent customer satisfaction, we invite you to apply for this role. We offer competitive compensation, a collaborative work environment, and ample opportunities for professional growth.
Objectives of this role
- Receiving and inspecting incoming shipments to ensure accuracy and quality.
- Processing and fulfilling customer orders by accurately picking, packing and shipping items, following specific packaging and shipping instructions.
- Verifying the accuracy of orders and ensuring they meet quality and safety standards.
- Managing inventory and maintaining accurate stock levels to prevent shortages or overages.
- Collaborating with warehouse teams to organise and optimise the storage of products and with the logistics team to coordinate shipments.
- Ensuring that orders are dispatched to delivery personnel promptly and efficiently.
- Monitoring and updating order tracking information to provide real-time updates to customers.
- Troubleshooting and resolving fulfilment-related issues, working closely with customer support and logistics teams.
- Adhering to company policies and procedures for order processing and shipping.
Your tasks:
- Packing and labelling orders with accuracy and prepare the right products for shipment.
- Verifying and inspecting items for quality and quantity before packaging.
- Safely operating and maintaining packaging and shipping equipment.
- Ensuring orders are packed securely to prevent damage during transit.
- Preparing shipping documentation and labels for outbound orders.
- Receiving, inspecting and documenting incoming shipments and report any discrepancies.
- Maintaining an organised and clean workspace to facilitate efficient order processing.
- Conducting regular inventory checks to ensure accuracy and assist in restocking products.
- Collaborating with customer service representatives to address order-related inquiries.
Required skills and qualifications
- High school diploma or equivalent.
- Past experience in order fulfilment, shipping or a related role.
- Strong attention to detail and accuracy to ensure error-free order processing.
- Effective communication and collaborative skills to work together as a team.
- Proficiency in using order processing software and shipping systems.
- Ability to follow instructions and prioritise tasks to meet order deadlines.
- Needs to be physically fit and able to lift and move heavy packages as required.
Preferred skills and qualifications
- Experience with warehouse management systems (WMS) and order fulfilment software.
- Knowledge of safety and quality standards in order processing and shipping.
- Familiarity with inventory management systems.
- Experience with forklift operation for handling large or heavy items.
- Multilingual proficiency for effective communication in India's diverse market.
- Project management abilities for optimising order processing workflows.
- Familiarity with logistics, shipping, supply chain and transportation processes.
