What does an ICT project manager do?

ICT project managers are vital in successfully executing information and communications technology (ICT) projects within an organisation. They oversee and coordinate all aspects of ICT projects, ensuring they are completed on time, within scope, and within budget.

In the Indian corporate context, where technological advancements rapidly transform business operations, the need for skilled ICT project managers is more pronounced than ever.

The role of ICT project managers involves planning, executing, and finalising projects according to defined timelines and resource allocations. This includes setting project objectives, defining project scope, and identifying resources needed to accomplish project goals. They work closely with cross-functional teams, stakeholders, and vendors, ensuring that all parties are aligned and that communication flows seamlessly throughout the project lifecycle.

These professionals are also critical in facilitating the adoption of new technologies and systems across the firm. An adept ICT project manager focuses on delivering projects, improving processes, and promoting innovation.Do note that IT project managers and ICT project managers are different. While both roles involve managing technology projects, the latter focuses specifically on information and communication technologies, which include telecommunications and network infrastructure.

Job description: Template

We’re seeking a detail-oriented ICT project manager to join our team at [Company X].

You will manage the planning, execution, and delivery of various information and communication technology projects. Your role will involve coordinating with cross-functional teams, managing project timelines, budgets, and resources, and ensuring project objectives are met while adhering to quality standards. The ideal candidate will have strong leadership skills, a deep understanding of ICT trends, and the ability to drive projects from conception to completion.

If you are passionate about technology and project management, we invite you to apply. We offer a supportive work environment, competitive compensation, and opportunities for professional development.

Objectives of this role

  • Leading the planning and implementation of ICT projects, ensuring alignment with business objectives.
  • Defining project scope, goals, and deliverables, in collaboration with stakeholders and team members.
  • Developing detailed project plans, including timelines, resource allocation, and budget management.
  • Monitoring project progress and performance, identifying risks and implementing mitigation strategies.
  • Facilitating communication and collaboration among team members and external vendors.
  • Conducting regular project status meetings and providing updates to senior leaders.
  • Ensuring compliance with organisational policies, standards, and best practices throughout the project lifecycle.
  • Driving continuous improvement initiatives to enhance project delivery processes.

Your tasks

  • Coordinate project activities and resources to ensure timely delivery of project milestones.
  • Create and maintain project documentation, including project charters, plans, and status reports.
  • Identify and manage project risks and issues, ensuring timely resolution and escalation as needed.
  • Coordinate user acceptance testing (UAT) and ensure deliverables meet quality standards.
  • Manage project budgets, ensuring adherence to financial constraints and reporting variances.
  • Build and maintain strong relationships with vendors and cross-functional teams.
  • Provide training and support to project team members, ensuring they have the resources needed for success.
  • Analyse project outcomes and provide recommendations for future projects and process improvements.
  • Conduct post-project evaluations to capture lessons learned and improve future project outcomes.
  • Stay informed of industry trends, emerging technologies, and best practices in project management.
  • Support change management initiatives to facilitate the successful adoption of new technologies.

Required skills and qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
  • 5+ years of experience as an ICT Project Manager or in a project management role.
  • Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., MS Project, Jira).
  • Familiarity with ICT technologies, software development processes, and infrastructure management.
  • Experience with ICT project implementations, including software development, network installations, and systems integration.
  • Knowledge of emerging technologies and trends in the ICT sector.
  • Proficiency in budget management and financial reporting.
  • Experience in change management principles and stakeholder engagement strategies.
  • Excellent leadership and communication skills, with the ability to motivate teams and manage stakeholder expectations.
  • Strong analytical and problem-solving skills, focusing on delivering results and meeting deadlines.
  • Proven ability to manage multiple projects simultaneously while maintaining high-quality standards.

Preferred skills and qualifications

  • Master’s degree in a relevant field (e.g., MBA, M.Tech).
  • Project Management Professional (PMP) certification or equivalent.
  • Experience with ICT infrastructure projects and systems integration.
  • Knowledge of emerging technologies such as cloud computing, IoT, and AI.
  • Strong analytical skills with the ability to interpret complex data.
  • Experience in vendor management and contract negotiations.
  • Familiarity with cybersecurity and data protection best practices.
  • Ability to work in a fast-paced and dynamic environment.
  • Experience in training and developing team members.
  • Multilingual proficiency to communicate with diverse teams and stakeholders.