What does an IT analyst do?
An information technology analyst or IT analyst is a highly technical and skilled professional who works with computer systems and software to improve efficiency in an organisation.
They are critical in managing and maintaining a company’s information technology infrastructure and ensuring smooth technical functioning. Other IT analyst roles and responsibilities include analysing, designing and implementing complex IT systems that meet the business's needs and identifying areas for technological improvement.
IT analysts work closely with other stakeholders in the company, including business heads, IT professionals and consumers — to implement new systems, optimise workflows and enhance the overall productivity of the company.
They also evaluate new and emerging technologies, design and implement IT solutions, and troubleshoot issues related to network connectivity, software, and hardware.
Job Description: Template:
As an IT Analyst at [Company ABC], you'll play a key role in developing, maintaining, and optimising the technology systems that power our cutting-edge products and services.
You’ll work closely with our team of developers, engineers, and business analysts – to employ your expertise in software development, systems administration, and database management and ensure our systems are secure, efficient, and scalable.
Join our fast-growing startup and make an impact as an IT analyst, playing a critical role in developing and optimising our innovative technology solutions.
We value our employees and are committed to creating a positive work environment. We offer a competitive salary and benefits package that includes health insurance, paid time off and retirement benefits. We are an equal opportunity employer.
Objectives of this role
- Conducting regular research and analysis to identify areas where technology can be employed to improve business operations.
- Designing and implementing IT solutions for the organisation's software and hardware infrastructure.
- Analysing software and hardware issues while providing timely solutions to maintain system performance.
- Identifying and resolving technical issues and maintaining the security of the company’s computer systems.
- Working with clients onsite and offsite to understand their technological needs and assist with their user acceptance testing processes.
Your tasks
- Develop and document IT processes and procedures and create SOPs for the company.
- Conduct gap analysis, redesign business processes, develop roadmaps and proofs-of-concept.
- Participate in testing efforts with QA teams, including the design and execution of an overall test strategy.
- Establish strong relationships with key sponsors, stakeholders and team members by building trust and rapport.
- Provide training and support to end users on new software and solutions.
- Stay updated with the emerging trends and technologies in the IT industry.
Required skills and qualifications
- Demonstrable expertise in various technical areas, including programming, network administration, software installation and configuration.
- 3+ years of experience in software development, database management, or a role with similar responsibilities.
- Strong analytical and problem-solving skills with organisational capabilities.
- Experience with IT project management methodologies, such as Agile or Scrum.
- Familiarity with cloud technologies (AWS, Azure, or Google Cloud).
Preferred skills and qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- Relevant certifications like Cisco Certified Network Associate (CCNA) or Certified Information Systems Security Professional (CISSP).
- Knowledge of database agile development technologies.
- Self-starter with the ability to work independently or in a team.
