What does an operational specialist do?

Operational specialists or operations specialists ensure a company’s day-to-day operations run smoothly and efficiently. They analyse workflows, implement process improvements, and monitor performance metrics to ensure optimal efficiency. By coordinating with various departments, they help maintain alignment with the organisation's goals and objectives.

These professionals identify and resolve bottlenecks, ensure compliance with industry regulations, and maintain high-quality service standards. Their responsibilities range from managing supply chain logistics and scheduling to analysing operational data for insights. Their role is integral to streamlining processes, reducing costs, and enhancing productivity in a firm.

The role of operational specialists is vital in bridging strategy and execution, ensuring business operations are efficient, compliant, and aligned with organisational goals. By optimising workflows and addressing challenges, they contribute to the long-term success of the company.

Do note that while an operations manager focuses on overseeing a company's entire operations, an operational specialist focuses on specific processes and improvements only. Likewise, a supply chain manager handles the supply chain process, while an operational specialist may oversee various operational aspects, including the supply chain.

Job Description: Template

We’re seeking a detail-oriented operational specialist to join our team at [Company X].

You will support our company’s operational processes, optimise our daily operations, and contribute to our business success. As a key team member, you will oversee operational workflows, implement improvements, and ensure seamless coordination across departments. You will be crucial in ensuring smooth and efficient workflow management, enhancing productivity, and supporting the organisation's overall performance.

If you are skilled in process management, have an analytical mindset, and thrive in a fast-paced environment, we invite you to join our team and contribute to driving operational excellence. We offer an attractive salary package, employee benefits, and ample growth opportunities.

Objectives of this role

  • Overseeing and streamlining daily operational processes to ensure efficiency and consistency.
  • Coordinating cross-departmental activities to meet organisational goals and deadlines.
  • Analysing workflows to identify and implement areas for improvement across the firm.
  • Supporting teams with tools, resources, and troubleshooting to enhance productivity.
  • Monitoring key performance metrics (KPIs) and preparing reports for leadership.
  • Assisting in resource planning, scheduling, and budget management.
  • Supporting the development and implementation of new systems or technologies. 

Your tasks

  • Develop and maintain standard operating procedures (SOPs) for key processes.
  • Review operational performance data to identify areas for improvement.
  • Manage and optimise resources, including personnel, equipment, and supplies.
  • Collaborate with the management team to establish and execute operational strategies.
  • Handle operational risks by identifying potential issues and creating mitigation plans.
  • Maintain compliance with industry regulations and company policies.
  • Conduct training sessions for staff on updated procedures, tools, and best practices.
  • Stay updated about the latest ongoings in the industry. 

Required skills and qualifications

  • A Bachelor's degree in Business Administration, Operations Management, or similar.
  • 3-5 years of experience in operations, project management, or process improvement roles.
  • Proficiency in operational tools, systems, and software (e.g., ERP systems, project management tools).
  • Proficiency in Microsoft Excel, ERP systems, workflow management, automation, and operational tools and software.
  • Strong analytical skills and the ability to interpret data effectively.
  • Experience in strategic planning and cost-reduction initiatives.
  • Excellent organisational and multitasking abilities.
  • Solid communication and interpersonal skills to work across diverse teams.
  • Problem-solving abilities to address challenges quickly and effectively in a fast-paced, cross-functional environment. 

Preferred skills and qualifications

  • Master’s degree in Business Administration or Operations Management.
  • Relevant certifications in process optimisation methodologies (Six Sigma, Lean).
  • Strong project management skills with certification (e.g., PMP or Prince2).
  • Familiarity with performance measurement tools like KPIs or OKRs.
  • Expertise in advanced data analysis and reporting tools (e.g., Excel, Power BI, Tableau).
  • Familiarity with supply chain or logistics management.
  • Strong leadership and team management skills.