What does a quality analyst do?
Quality analysts are essential in ensuring that a business delivers high-quality products or services to its customers. Also known as QA analysts, they are responsible for reviewing and analysing products and services to ensure they meet quality standards and customer expectations before they’re released to the market.
By hiring a quality analyst, a company can make sure that its solutions meet the desired level of quality – leading to increased customer satisfaction, retention, and revenue.
The role of a quality analyst demands strong attention to detail, requiring candidates to be thorough and meticulous in their work. Also, a commitment to accuracy and precision is crucial to ensure the delivery of high-quality work and to maintain the company's reputation.
The roles and responsibilities of a quality analyst are not specific to a particular industry. Their expertise is required across various fields.
- In the healthcare industry, quality analysts test medical devices to ensure they are safe, effective, and reliable for the patients and provide accurate metrics to doctors.
- In manufacturing, they test products to meet customer requirements and regulatory standards.
- In the software development industry, they work closely with software developers to test codes, identify bugs and suggest improvements to enhance product quality.
QA analysts also ensure that all products or software meet industry standards, regulatory requirements and user expectations. Herein, we’ve written a quality analyst job description specific to the software and technology industry.
Introduction:
We’re looking for an experienced quality analyst to join our team at [Company ABC].
You will play a key role in ensuring the quality of our products and contribute to our goal of delivering exceptional customer experiences. If you have a passion for quality assurance, have excellent analytical skills and love working in a fast-paced environment, you’ll be a perfect match for our team.
We offer a competitive salary, additional benefits, and internal growth and progress opportunities. We invite applicants from all backgrounds to apply and work with us.
Objectives of this role
- Collaborate with the development team to ensure the products are designed and created with the highest quality standards.
- Develop and document test plans, test cases, and test scripts to provide comprehensive and practical testing of our products.
- Conduct manual and automated testing to ensure our products meet customer expectations and regulatory requirements.
- Identify, track and report software defects and work with cross-functional teams to resolve them.
Your tasks
- Improve testing processes and methodologies to ensure delivery of high-quality software to the clients.
- Conduct functional and regression testing to uncover defects that existing test cases may not cover.
- Ensure that products and services meet industry standards, regulatory requirements and user expectations.
- Work with other teams, including development, product management and customer support, to ensure a seamless experience for our clients.
Required skills and qualifications
- A Bachelor’s or Master’s degree in computer science, software engineering, information technology or a related field.
- 3+ years of experience in a Quality Assurance role, preferably in a software development environment.
- Demonstrable experience with performance and load testing, both manual and automated.
- Experience with Agile and Scrum methodologies.
- Knowledge of automated testing tools (Selenium, Jira, or Confluence).
- Credible certifications such as ISTQB and CSQA.
- Strong understanding of software testing methodologies and best practices.
Preferred skills and qualifications
- Knowledge of scripting languages (Python or Perl).
- Fluency in English with excellent written and verbal communication skills.
- Quick problem-solving and analytical skills with attention to detail.
- Strong collaboration skills and the ability to work independently.
