Telecaller Job Description Template | LinkedIn Talent Solutions

Finding a qualified telecaller begins with writing an engaging job description. If your post is straightforward and simple, you will attract strong candidates for the role. It is important to give them an idea of your company culture, as well as bulleted lists of the objectives, responsibilities and qualifications for the telecaller role. The most compelling job descriptions are realistic, detailed and brief – keeping readers engaged and helping them envision what it would be like to work at your company.

What does a telecaller do?

A telecaller is an individual who has telephonic conversations representing a company, with existing or potential customers. The primary objective of the telecaller job role is to generate leads or sales, depending on the target of the company. Telecalling is a job that is done by people with excellent verbal communication and persuasion skills that address a client’s needs while nudging them toward the company’s offerings. Playing the role of a customer service representative, telecalling work is in demand, given that it is a vital part of many industries.

You might hire a telecaller to:

Provide help and support to your customers through telecalling
Generate leads or close sales, depending on the goal of the company
Create and maintain paperwork or documentation based on the telecalling conversation
Check-in with existing clients
Branch out and find potential customers through telecalling work

Introduction

At [Company X], we prioritise the act of enriching customer interaction over everything else. We’re looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.

Objectives of this role

Understand customer psyche and record both successful and unsuccessful sales methods
Handle huge volumes of inbound and outbound telecalling
Improve organisational efficiency through diligent observation skills as a telecaller
Help the company grow by finding opportunities in customer requirements
Resolve complaints, provide solutions and follow up with customers

Responsibilities

Memorise scripts and customise them for the clients as per the situation while telecalling
Foster relationships with existing clients, and build a rapport with potential clients
Make reports and documentation based on conversations that took place during telecalling
Report the analysis and observation to the team lead
Adhere to organisational guidelines and methodology while telecalling
Generate sales by making cold calls to active or old clients

Required skills and qualifications

Bachelor’s degree or high school diploma
Strong communication skills and command of the English language
Previous experience in a telecaller job or similar role
Data entry skills to complement the telecalling work
Ability to close sales through the right negotiation skills

Preferred skills and qualifications