What does a change manager do?

A change manager is a professional who monitors and heads the processes that come with organisational changes. This is particularly true with regard to managing the people side of change. The roles and responsibilities of a change manager are multi-fold. On one hand, the role requires overseeing changes in business processes and protocols within an organisation. And, the other side of this job involves ensuring that the staff members adapt and embrace the changes made. By developing and implementing change management strategies, a change manager works towards aiding employees to adapt to a dynamic work ecosystem with minimal resistance and displeasure.

You might hire a change manager to:

  • Plan, implement and supervise organisational changes
  • Perform key roles in the change management process, which include strategising to reduce expenses, boost revenue and amplify efficiency
  • Continuously evaluate every step of the change processes and protocols of the proposed changes and find solutions to bridge the gaps in these systems
  • Ensure that the training plans guarantee a smooth transition into the new strategy
  • Track the progress of the new changes and report it to senior business heads and stakeholders as a change management lead
  • Deal with resistance from employees and staff members by anticipating the tension while developing the proposed changes 

Intro

At [Company X], we believe in leveraging innovation and improvisation to constantly be our best version. We believe that change is a constant and inevitable process that is integral to growth, and we’re seeking a highly skilled change manager to facilitate the same. Working as a change management lead, the job involves enabling positive changes in the organisational processes and protocols, through strategising, planning and monitoring. The change manager's job role revolves around ensuring a seamless transition into new and improved systems that maximise efficiency. We are seeking a people person, who is a nurturer and empath, to support and guide employees in various levels to keep pace with and embrace change.

Objectives of this role

  • Guarantee the effectiveness and efficiency in the organisational changes within a company
  • Devise change management plans and strategies, with a robust framework and tools that aid the same
  • Perform the key roles in the change management process by overseeing the entire lifecycle of organisational changes
  • Keep a log of the results of the change through continual evaluation and tracking
  • Manage and monitor cost structures and budgetary effects of the proposed changes
  • Report to the management regarding the processes, its acceptance and usage

Responsibilities

  • Work towards fine-tuning the proposed change management strategies
  • Provide adequate training to senior management and other staff members as and when required
  • Address and report any challenges that come with change, as a change management lead
  • Integrate the new processes and systems into the lives of the other employees with ease and minimal resistance
  • Define and measure the success of the changes by implementing measure success metrics within the scope of the change manager job profile

Required skills and qualifications

  • Bachelor’s degree in human resources, business administration or a related field of study
  • Prior experience working as a change manager, or in a similar job role
  • Proficiency in change management practices, principles, frameworks and tools
  • Experience working in a fast-paced environment, both independently or as a part of a team
  • Expert-level knowledge of MS Office

Preferred skills and qualifications

  • Master’s degree in human resources, business administration or a similar field
  • CCMP (Certified Change Management Professional) certification
  • Experience in monitoring change management protocols, from start to end