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CASE STUDY
How Sutter Health Expands Career Development Across a 24/7 Workforce with LinkedIn Learning
+32%
YoY growth in learning hours
22K+
Caregivers now have on-demand opportunities to increase their skills through training courses with LinkedIn Learning
#1
Emotional intelligence is the #1 most-viewed topic, critical to helping doctors and nurses best serve patients
"We want every Sutter Health employee to grow their career here. LinkedIn Learning makes that possible by bringing accessible learning directly into the flow of our work."
Carole Bennett, VP of Talent Management, Sutter Health
THE CHALLENGE
Making development accessible across a 24/7 workforce
Sutter Health is a not-for-profit integrated healthcare system operating 24/7 to serve 3.6 million patients. Sutter’s team of 80,000 employees, clinicians and physicians live Sutter’s mission of "caring for our patients first and our people always.” The system's strategy, known as Destination 2030, calls for a capable, nimble workforce that can grow their skills and advance their career within the organization.
Three pressures made this workforce strategy urgent:
- A competitive healthcare labor market where employees increasingly value accessible development opportunities and visible career pathways
- Rapid technology change that requires clinicians to gain new skills
- Cost pressure on every people development dollar
Sutter’s talent team was not resourced to scale live, instructor-led training for a 24/7 workforce, including nurses working nights and weekends and physicians building skills in the minutes between seeing patients.
THE SOLUTION
Expanding access to development opportunities across roles and shifts
LinkedIn Learning met Sutter Health's workforce needs with always-on skill-building, AI-powered practice and Workday integration. This gives every employee access to learning that tracks automatically and reinforces insights from speakers, managers and learning cohort programs.
AI-powered role play
Sutter Health uses LinkedIn Learning’s AI-powered role-play as a development tool to help employees practice giving and receiving feedback and navigating career conversations. The tool provides a supportive environment for employees across clinical and nonclinical roles to build confidence and strengthen communication skills. To date, more than 1,500 unique learners have completed over 3,100 role-play conversations.
Workday integration
Across Sutter, LinkedIn Learning courses appear directly in Workday's learning catalog, helping employees access learning without having to change platforms. Course completions are automatically tracked in Workday transcripts, giving leaders clear visibility into the skills their teams are building.
CEUs for nurses and certification prep
Within the first three months, more than 1,800 nurses accessed learning eligible for Continuing Education through LinkedIn Learning. The Chief Nurse Officer announced the program from the main stage at Sutter Health's Nursing Symposium. 400+ employees are already taking CEUs from Project Management Institute-eligible courses.
THE RESULTS
Growing learning engagement and supporting internal mobility
Across a 24/7 workforce, Sutter Health is putting LinkedIn Learning's biggest promises to the test. Trusted credentialed experts are reaching nurses between shifts. AI-powered practice is helping build the human skills clinicians may not have learned in a classroom. And caregivers are moving into roles they previously didn’t know existed.
On-demand learning delivered by credentialed experts for nurses on every shift
Three months after Sutter Health introduced nursing Continuing Education Units (CEUs), 1,800+ nurses had earned credits, many between shifts on nights and weekends. Another 400+ employees are working toward Project Management Institute credentials. After the Chief Nurse Officer announced the program at Sutter Health's Nursing Symposium, the number of active learners began to climb significantly.
"AI-powered role-play gives employees a lower-risk environment to practice challenging conversations before applying those skills on the job."
— Matthew Sederquist, Director of Professional Development, Sutter Health University
Personalized practice for the skills that matter most
Sutter Health embeds AI-powered role play into every performance review cycle and its Courageous Conversations course. To date, 1,500+ unique learners have logged 3,100+ practice conversations. Year-over-year hours on LinkedIn Learning are up 32%, and emotional intelligence is now the #1 most-viewed topic across the system — critical to helping doctors and nurses best serve patients.
"People stop me all the time to say, 'LinkedIn Learning was so helpful, and I can find it so easily."
— Carole Bennett, VP of Talent Management, Sutter Health
Career pathways the workforce can see
Course completions are recorded in Workday, helping employees maintain a consolidated learning record and providing authorized leaders with appropriate visibility into completed development. Across Sutter Health, 64% of learners engage with leadership and management content, building skills for roles they aspire to. And active LinkedIn Learning users at Sutter Health are now 2x as likely to move into a new role within Sutter.
"Offering LinkedIn Learning is one more way that we’re investing in our nurses by removing barriers and meeting them where they are. Ultimately, LinkedIn Learning broadens our investment in our nurses and translates to better care for the communities we serve.”
— Carole Bennett, VP of Talent Management, Sutter Health
AI Readiness at Sutter Health
Learners have built AI fluency
AI-powered role-play conversations
Unique learners practicing with AI-powered role play
Executive Sponsor
"LinkedIn Learning gave us a way to make development visible across every role. Every time I interview a job candidate, they talk about continuous professional development as a reason they are interested in working for Sutter Health."
VP of Talent Management, Sutter Health
Program Manager
"LinkedIn Learning is the most comprehensive skill-based development platform you could hope to partner with and provide to your employees."
Director of Professional Development, Sutter Health University
About Sutter Health
Sutter Health is a not-for-profit healthcare system dedicated to providing comprehensive care throughout California. Guided by a commitment to advancing innovative patient care, healthy outcomes and community partnerships, Sutter is pursuing a bold plan to reach more people and make excellent healthcare more connected, accessible and personalized.
Today, its dedicated team of more than 64,000 employees and clinicians and 15,000+ affiliated physicians care for more than 3.6 million patients and are united by a shared focus on expanding care to serve more patients. Sutter delivers exceptional and affordable care through its hospitals, medical groups, ambulatory surgery centers, urgent care clinics, telehealth, home health and hospice services. Recognized nationally for its workplace culture, Sutter Health has been named to Modern Healthcare’s 2026 Best Places to Work in Healthcare list and Forbes’ America’s Best Employers for Company Culture 2026. Learn more about how Sutter Health is transforming care by visiting sutterhealth.org and vitals.sutterhealth.org.
Customer Objectives
Career Development & Retention
Critical Skills
Leadership Development
Learner Engagement
Employer Brand & Culture
Industry
Healthcare
Integrated Health System
Employees
64,000+
Headquarters
Sacramento, California, USA
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