Learner Engagement Playbook

A collection of the best tips, resources, and tools to boost learner engagement

Onboarding

Make Learning a Priority from Day One

Make sure that your employees have a great onboarding experience by incorporating online learning to help them ramp faster and strengthen your learning culture.

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30x

New hires are 30 times more likely to consider leaving a company if they don’t believe they can achieve their goals at that organization.

- IBM, The Value of Training

How to Make it Happen

Provide a destination

New employees are learning to navigate your company. Help them by providing one easily accessible place where they can get up to speed and return to for continued learning.

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Flip the classroom

Providing online learning resources can set the tone for the in-person training and help employees feel in control of their onboarding process.

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Provide a custom message

Employees may not have direct access to your CEO, but you can bring the CEO to them by including video of your executive team welcoming them to the organization.

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LinkedIn Learning can help

You can create a new hire group in the platform to guide new employees to online learning content unique to them.

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Sage logo

See how Sage encourages employees to adopt a learning habit in new hire training.

Performance Reviews

Put People at the Center of Performance Review

One of the best ways to make performance reviews feel more constructive is by adding an online learning component. It gives employees recommended next steps to help them build their skills and grow as a professional.

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1/3

Less than 1/3 of U.S. employees enjoy the performance review process.

- LinkedIn, How to Put People at the Center of Performance Reviews

How to Make it Happen

Provide an Individual Development Plan (IDP)

Give managers an IDP template that includes specific course recommendations.

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Rally support

Increase engagement by creating email templates and enlisting executives to send to employees, sharing their passion for learning. 

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Encourage managers to curate content

When managers suggest learning content, employees can take immediate action on their IDPs and demonstrate progress by engaging with learning content. 

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LinkedIn Learning can help

You can give managers sub-admin permissions to curate online learning content and set reminders for employees. 

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Pegasus Logistics logo

See how Pegasus Logistics achieved 100% learning engagement.

New Manager Training

Encourage New Managers to Embrace Learning Habits

New manager training offers a great opportunity to encourage emerging leaders to embrace learning, a value that will trickle down to their direct reports. Pair your in-person manager training with online learning so that they can experience the benefits of online learning first-hand.

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70%

According to Gallup, managers account for at least 70 percent of employee engagement scores.

How to Make it Happen

Get input

Talk to new managers about what they want to learn and map online learning content to meet their specific needs.

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Leverage managers to make learning contagious

Have managers share learnings with their teams and assign learning content for individual employee development.

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Drive accountability

Organize syncs to check in with new managers on key objectives like encouraging their own growth and learning on teams.

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LinkedIn Learning can help

We already have a custom learning path for new managers that you can integrate with the management training materials at your organization.

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Just Eat logo

See how Just Eat revamped new manager training with an emphasis on learning.

Manager Activation

Leverage Managers to Personalize Learning

According to the 2018 Workplace Learning Report, two thirds of learners would be motivated to spend more time learning if their managers were involved. Activating your current managers is one of the best ways to boost learner engagement. Here’s how.

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56%

56% of employees say they would spend more time learning if their manager suggested a course to improve their skills.

- LinkedIn

How to Make it Happen

Form relationships

Get to know managers, their pain points, and what they think of L&D, to craft learning programs that will have the biggest impact.

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Share success stories

Reward and recognize managers who encourage their direct reports to engage with online learning to grow their skills and careers.

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Keep learning going

Assign learning content to managers that addresses skills gaps surfaced through ongoing relationship building and face-to-face meetings.

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LinkedIn Learning can help

Managers can assign learning content to their team and then pull learner activity reports to monitor their learning.

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ServiceTitan logo

Find out how ServiceTitan’s L&D Team earned an NPS of 90 from their managers.

8 Ways to Engage Your Learners

A playbook for boosting employee engagement with online learning

Smiling woman holding and looking at a tablet

Executive Sponsorship

Ignite Executives to Be Learning Champions

By becoming a champion of learning, executives give employees permission to take time to learn and set the tone for a learning culture. They can also play a role in mobilizing the organization from the top, ensuring managers make learning a priority for their teams.

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Tara Howard, Talent Development Manager, Econet Wireless

“Your job is made so much easier if your executive team buys in. We certainly have that. And we are seeing the results, as people are making learning a habit.”

- Tara Howard, Talent Development Manager, Econet Wireless

How to Make it Happen

Lead with the why

Talk about what they care about most—how talent development impacts the bottom line. Offer recommendations about how learning engagement can affect business objectives.

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Bring the data

Gather key metrics, such as talent acquisition, mobility, retention, and industry insights to show the importance of learning.

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Compromise

Start small with a pilot program or conduct an internal study to identify team-specific needs that will validate the need to mobilize.

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LinkedIn Learning can help

Upload a custom video message from your executives that encourages all employees to take the time to learn. These videos are only visible to your organization.

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EcoNet Wireless logo

See how a video announcement from the COO of EcoNet Wireless resulted in 94% engagement.

Make the Case

Show Learners the Impact of Learning

Employees, managers, and executives are motivated by business impact. As you work on upskilling teams, collaborate on the metrics or correlations you can use to show impact such as an increase in customer satisfaction or revenue.

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50%

After Linkedin sales leadership mandated that sales managers spend 50% of their time coaching, we saw a 26% increase in quota attainment, an 8% lift in salesperson performance, lower attrition rates, and better employee voice survey (EVS) scores.

How to Make it Happen

Identify a partner who gets it

Talk with executives who own each function of the business. Find leaders who believe learning programs will help their goals.

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Highlight early success

We call it moneyballing. Identify and showcase the individuals who are seeing early impact of learning programs.

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Make it highly relevant

Focus training around individual milestones, like an upcoming sales call, or a major project deadline.

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LinkedIn Learning can help

View reports that show who is learning what in your organization and then correlate time spent learning with increases in key performance metrics.

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LinkedIn logo

See why LinkedIn mandated 50% of Sales Managers’ time be spent coaching.

Gamification

Create Friendly Competition

Many companies have seen engagement improve when they use gamification tactics. What starts as a game-winning strategy for employees can quickly turn into a learning habit.

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Zainab Abdul Wadood, LMS Team Leader at QiCard

“The contest really raised the engagement and the addiction for learning.”

- Zainab Abdul Wadood, LMS Team Leader at QiCard

How to Make it Happen

Build some buzz

A leaderboard visible to all employees can go a long way to light a fire under employees to join in the game.

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Choose the prize

Consider surveying your organization to determine a prize that motivates them to join the race such as gift cards, team outings, or sports tickets.

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Celebrate winners

Help game winners feel special. That may be a cardboard cutout like QiCard or simply an email from an exec or company-wide recognition.

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LinkedIn Learning can help

You can easily create a sharable leaderboard for so that everyone can see what others are learning.

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QiCard logo

See how QiCard used competition to create learning champions.

Marketing

Every Talent Developer is Also a Marketer

One of the biggest challenges in L&D isn’t setting up programs, it’s getting people to adopt them. Here are a few ways you can use tried-and-true marketing techniques to grab your learners’ attention.

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Valerie North, Former Senior Human Resources Business Partner at Hilltop Securities

“We knew we could buy the best learning tool in the world, but if we didn’t market it to our associates, they wouldn’t use it.”

- Valerie North, Former Senior Human Resources Business Partner at Hilltop Securities

How to Make it Happen

Make cultural moments a time to learn

There is a national day for whatever your organization loves: National Dog Day, Boss’s Day, etc. Tying into an event is an easy way to create a campaign.

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Enhance digital with physical

Bring in physical elements, like Hilltop Securities’ apple, to delight employees and encourage them to engage with learning resources.

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Plaster the walls

We see them on street poles advertising garage sales and concerts, and it’s because posters remain effective for marketing anything.

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LinkedIn Learning can help

Bookmark this page! We’ll be adding new resources, tools, templates, and tips to help you increase learner engagement with savvy marketing tactics.

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Hilltop Securities logo

See how Hilltop Securities gets employees learning through seasonal marketing.

8 Ways to Engage Your Learners

A playbook for boosting employee engagement with online learning

Smiling woman holding and looking at a tablet
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