Relationships that drive sales and sustainability
DNV, the independent expert in assurance and risk management, is driven by its mission of being a trusted voice to tackle global transformations. This places customer relationships at the heart of its business strategy as it positions itself as a trusted advisor in helping customers advance their Environment, Social & Governance (ESG) agenda.
Trust and credibility as the bedrock of relationships
As a trusted voice for many of the world’s most successful organisations, DNV uses its knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
DNV’s sales and marketing teams use LinkedIn Sales Navigator to identify the right stakeholders and glean deeper insights into buyers and their companies. This enables them to reach out to the right people, at the right time, with the right message. By sharing their expertise in a way that benefits their buyers, DNV is able to establish trust and credibility at every touchpoint, building meaningful relationships that contribute to business outcomes.
“We were positively surprised to find that our customer relationship scores had actually gone up during the pandemic — it means we have been able to build good relationships through digital means. This fits in nicely with our smart travel targets, which are part of our commitment to reduce CO2 emissions by 40% compared to pre-pandemic levels. We encourage our sales reps to be more purposeful about their travel and to adopt a hybrid engagement model with, for example, two face-to-face appointments and one digital meeting.”
DNV is the independent expert in risk management and assurance, operating in more than 100 countries. Through its broad experience and deep expertise, DNV advances safety and sustainable performance, sets industry benchmarks, and inspires and invents solutions. Whether assessing a new ship design, optimising the performance of a wind farm, analysing sensor data from a gas pipeline or certifying a food company’s supply chain, DNV enables its customers and their stakeholders to make critical decisions with confidence. Driven by its purpose, to safeguard life, property, and the environment, DNV helps tackle the challenges and global transformations facing its customers and the world today and is a trusted voice for many of the world’s most successful and forward-thinking companies.
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