Achieving outstanding patient satisfaction scores starts with hiring better candidates
It’s no secret – patient satisfaction is a top priority for hospitals nationwide. And not only is it measurable, but policy makers have begun to tie this metric to funding.
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) captures and reports the patient perspective on more than 3,000 hospitals nationwide. In this session, we’ll take a look at the impact HCAHPS is having on how hospitals are providing care and then consider how HR can help their organizations hire clinicians, nurses, and others who are able to deliver great customer service along with superior patient care.
Join us for 45-minutes and learn:
- How HR can help their organizations hire clinicians, nurses, and others who are able to deliver great customer service along with superior patient care
- Understand how leading healthcare recruiters are getting better insight to make the right hiring decisions
- The critical role HR professionals play to positively influence patient satisfaction for their organizations
We look forward to hosting you!