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Over the next two months, Margot, CIO at Sunbeam, spearheads a leadership team with representatives from Finance, Sales, Marketing, HR and Engineering. This group represents the needs and business interests of roughly 1/3 of employees at Sunbeam Industries.
After gathering input from end users, the evaluation team determines that their hardware vendor must provide:
- Mobility and flexibility
- Positive impact on productivity
- Reliability and security
As most will agree, there are emotions associated with selecting a new laptop or mobile device. ROI for Sunbeam will come from a combination of employee satisfaction, retention, reliability and device durability. With that in mind, the ROI’s committee takes a closer look at 3 vendors — two are preferred providers they have worked with prior and 1 is a new company entirely who makes the shortlist by popular demand.
Ultimately, Sunbeam purchases upgraded devices from one of their existing providers, due to several new device enhancements that each department is excited about after having spoken with peers and conducted online research.
As the adoption process begins, Sunbeam taps into the vendor’s online support portal and leverages this material to build an internal Center of Excellence. This allows for Sunbeam’s IT department to easily manage communication and training for 10,000+ users.
When several individuals complain of a system malfunction, the vendor’s customer support team help to troubleshoot and resolve the issue quickly. Pleased with their purchase decision, Sunbeam Industries begins a full roll-out to their remaining employees.
A handful of FlexDex employees meet to discuss current tools and trends. As a startup, staying on budget and maximizing ROI are top priorities. The team is in agreement that their new software must easily plug in to FlexDex’s existing tech stack.
Jeff, Co-Founder and Jenny, VP of Sales Operations, suggest a solution they used their previous jobs. Jeff also asks his LinkedIn network for suggestions.
Jeff, Luke and Jenny settle on a decision based upon feedback from key internal stakeohlders (over 50% of whom are Millennials) and Jenny’s experience working with the vendor’s product manager.
This, paired with numerous B2B reviews about the solution’s reliability and ability to deliver enhanced business insights made the process easier than planned.
EcoDrive's CIO, Tony, takes the lead on this new initiative. His decision-making team representsthe business interests of Engineering, Operations, Sales, and Marketing. They plot out several scenarios with specialized software requirements.
Feedback is clear: accessibility, dependability and security are their top priorities. Collecting input on EcoDrive’s ideal data management ecosystem takes more time than expected.
Companies like EcoDrive are the most open to hiring a new vendor when it comes to software that either adds to or enhances their datat storage programs.
Tony’s team starts with a long list of contenders and slowly narrows it down based on:
- Cost, price and value
- Reputation, reviews and recognition
- Vendor Communication