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How Hiscox transformed learning culture using LinkedIn Learning and AI coaching
Results delivered
Strategic learning adoption
Achieved 2,500 activations and hundreds of certifications within nine months through partnership, integration, continuous engagement and tailored AI-powered learning
Above benchmark engagement
Outperformed industry benchmarks in LinkedIn Learning adoption and employee engagement
Time and trust regained
Rebuilt trust in L&D offerings and freed up time for strategic development through personalised, AI-driven learning
challenges
Overcoming fragmented learning and low engagement
Hiscox’s inherited digital content catalogue lacked structure and relevance, leading to poor adoption. The static LMS experience and limited time to learn created barriers to engagement. Hiscox needed a trusted partner to reimagine its learning strategy and deliver future-ready skills.
- Faced low engagement with inherited digital learning content
- Needed to improve the user experience, searchability and relevance of learning materials
- Sought to rebuild trust in L&D and align learning with business goals
How LinkedIn helped
AI-powered learning drives engagement and skill development
Hiscox partnered with LinkedIn Learning to underpin its L&D strategy. With seamless LMS integration, curated pathways, and AI coaching, employees received personalised learning experiences aligned to career goals. Simulation-based role play and certifications became core to leadership and sales training, driving measurable outcomes and cultural change.
Learn more about the LinkedIn products used in this case study:
LinkedIn Learning
AI coaching
Hiscox is a leader in specialist insurance. We seek to provide the best protection and peace of mind for our clients through high quality insurance products, backed with excellent service. We are experts in covering a wide range of personal and commercial risks.
Industry
Insurance
No. of Employees
2,900+ employees
Headquarters
Hamilton, Bermuda