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Why this matters:

Warehouse associates are primarily responsible for a smooth daily workflow inside a warehouse. Therefore, they must be able to label, organize, and store inventory that comes in on a daily basis. When needed, they must also know how to accurately keep stock, organizing materials in a way that does not disrupt inventory tracking.

What to listen for:

  • An ability to successfully track orders from one location to another
  • An ability to document and report inventory for warehouse management
  • An ability to unload and store incoming shipments accordingly

Why this matters:

In order to efficiently pack, label, and load shipments, warehouse associates may have to utilize large and often heavy machinery. In order to do so, they must be familiar with various safety procedures. They must also know how to use such machinery appropriately, as different types of shipments require different tools to be used.

What to listen for:

  • An ability to safely maneuver and navigate heavy equipment
  • An ability to decide which type of equipment is used for differently sized storage containers
  • An ability to adhere to safety regulations while operating equipment or tools

Why this matters:

It’s beneficial for warehouse associate candidates to be certified for forklift operations, as this allows them to complete a variety of tasks within the warehouse. With a certification, they also know how to drive a forklift safely, ensuring that other workers are kept safe while successfully moving around large shipments.

What to listen for:

  • An ability to use forklifts to move containers safely and effectively
  • An ability to prioritize and guarantee safety while operating a forklift
  • A detailed explanation of how warehouse workers should use forklifts 

Why this matters:

It’s important that a warehouse associate can own their mistakes — and even better if they’re proactive about correcting them in the future. Because mishaps in the warehouse can directly affect the overall shipping pipeline, qualified candidates should be prepared to resolve any future conflicts that may arise. This question helps you confirm accountability as well as remedies.

What to listen for:

  • An ability to acknowledge their mistake along with any impact
  • An ability to quickly identify actionable solutions that can help resolve future issues
  • A willingness to learn from past errors and prepare for a better, more efficient process moving forward

Why this matters:

Occasionally, packages go missing — and concerned customers may seek warehouse assistance. In cases like this, it’s crucial that the candidate is able to utilize warehouse management systems and track down the lost package while demonstrating the utmost professionalism in their interactions with the customer.

What to listen for:

  • Demonstrated experience in tracking down lost packages
  • An ability to identify and mitigate an issue in the shipping and delivery process
  • An ability to exhibit positive customer service despite an unideal situation

Why this matters:

When working in a warehouse, teamwork and collaboration are essential for an orderly and efficient workspace. However, there may be times when warehouse associates have an internal conflict with another employee. It’s important that they know how to mitigate the issue while coming to a resolution in a civil and peaceful manner.

What to listen for:

  • An ability to communicate with other employees during a disagreement
  • An ability to identify and execute a solution that’s beneficial for both parties
  • A willingness to maintain a healthy and professional work environment

Why this matters:

Warehouse management systems provide maximum efficiency and productivity for workers. They also help lower costs, as they provide the necessary visibility that helps speed up work processes within the warehouse. A warehouse associate that knows how to navigate such systems can help with day-to-day operations — delegating tasks when necessary and monitoring inventory in real time.

What to listen for:

  • Demonstrated experience in navigating digital management systems
  • An ability to learn new tools quickly in order to improve warehouse management
  • An explanation of how digital management systems can help work processes

Why this matters:

When working in a warehouse, warehouse associates may have to handle multiple packages while ensuring that they are shipped and processed correctly. In order for them to keep themselves on track and avoid being overwhelmed by their workload, they should be able to organize and prioritize tasks according to their level of importance and shipment deadline.

What to listen for:

  • An organized workflow that allows the candidate to streamline warehouse operations
  • An ability to identify processes and procedures that help with organization
  • Demonstrated experience in assembling packages and other shipments efficiently 

Why this matters:

When working with physical packages in a large warehouse setting, there are occupational hazards that warehouse associates must always be mindful of. Whether it’s ventilation, cleared floors, or temperature conditions, it’s important for associates to always be aware of safety regulations — especially as safety measures are updated.

What to listen for:

  • A willingness to keep track of safety regulations as they change
  • A strong understanding of current safety regulations
  • An ability to conduct necessary research to closely monitor laws and policies that may affect workplace safety
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