Job Description

At [CompanyX], our sales associates are the welcoming faces that greet customers and provide them with a superior buying experience. We’re searching for a qualified sales associate to add to our team, and to provide the excellent customer service and support we’re known for. The ideal candidate should be an excellent communicator who has a knack for building relationships. With a keen eye on customer satisfaction, the sales associate answers questions, handles complaints, and maintains a clean, well-organized sales floor. You are the driving force behind new and ongoing sales opportunities — directly impacting our growth and success.

Objectives of this Role

• Provide superior customer service, placing heavy importance on brand experience and customer engagement/satisfaction
• Serve as the brand ambassador, developing and nurturing strong relationships with customers
• Learn customers’ needs and wants and personalize purchase opportunities to address them
• Meet sales projections, generate ongoing sales opportunities, and achieve company and individual KPI goals
• Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment

Daily and Monthly Responsibilities

• Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment
• Maintain updated knowledge on current products, pricing, and promotions
• Manage financial transactions and purchases using cash registers and appropriate software systems
• Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company
• Follow through on an exceptional customer experience by presenting customers with product promotions and sale opportunities as identified through conversation
• Develop and implement cross-selling strategies for appropriate products
• Assist customers with returns and exchanges

Skills and Qualifications

• High school diploma
• Superior communication skills with customers and team
• Proven capabilities in a customer service or sales role
• Conscientious, professional appearance
• Basic math and accounting skills  
• Positive attitude and self-motivated to win every customer

Preferred Qualifications

• Associate’s or Bachelor’s degree in marketing or sales
• Working knowledge of inventory procedures
• Proven capability with point-of-sale (POS) transactions
• Experience with marketing and customer dynamics
• Strong record of meeting and exceeding sales goals
• Shift flexibility, including weekends and holidays