Man wearing bike helmet and face mask hands bag of food to another person
Graphic that shows three different types of interview questions you should be asking.

Use these questions to identify a candidate’s technical knowledge and abilities

Use these questions to determine how a candidate handled situations in the past

Use these questions to assess a candidate’s personal traits and cognitive skills

Why this matters

Depending on your company’s delivery radius, your new food delivery driver may need to deliver orders to areas they’re unfamiliar with. Using a GPS can help them reach the right house, apartment building, or workplace in good time, increasing customer satisfaction and minimizing potential problems, such as the food going cold.

What to listen for

  • Experience using a GPS—or a willingness to learn
  • Acknowledgment of the importance of making deliveries in good time
  • Top answers may mention that while a GPS is useful, they already know the local area well

Why this matters

While an increasing number of customers pay for orders online, cash is still prevalent in the food delivery business. Knowing that your driver is comfortable taking cash payments for orders and giving customers correct change can help you ensure a positive customer experience, since no one wants to pay more than they should, even if it’s an accident.

What to listen for

  • Signs that the candidate is comfortable handling cash payments and giving customers their change
  • Mentions of why it’s important to ensure customers get the correct change
  • Past experience in a role that involved cash payments is a plus

Why this matters

Food delivery drivers are constantly on the go and are often required to lift and carry heavy orders, sometimes up multiple flights of stairs. You want to know that your new hire can perform the job effectively without hurting themselves, so even if they don’t have prior experience in this type of role, it’s worth discussing the requirements to ensure they’re comfortable with them.

What to listen for

  • The ability to lift around 50 pounds (depending on your requirements) without assistance
  • The ability to operate a vehicle for prolonged periods
  • An understanding that the role can be fast-paced, especially during peak delivery hours

Why this matters

Food delivery drivers sometimes have to deal with unhappy customers—and as representatives of your brand, it’s important for them to respond appropriately. The best delivery drivers know how to de-escalate a heated situation and find a solution that leaves customers satisfied, without hurting the business’s reputation or bottom line.

What to listen for

  • A measured, respectful approach to conflict resolution
  • The ability to stay calm when faced with an upset or angry person
  • Ideally, candidates should demonstrate that they resolved the conflict in a way that kept everybody happy

Why this matters

Between liaising with restaurant staff, finding directions, and getting the correct orders to customers, delivery drivers often have to juggle multiple responsibilities at once. Good organizational skills are key, as is the ability to maintain professionalism and provide great customer service no matter what.

What to listen for

  • The ability to independently manage their time
  • Flexibility and the ability to think on their feet if circumstances change suddenly
  • Strong candidates will demonstrate an aptitude for prioritizing their tasks effectively

Why this matters

Whether they’ll be cycling or driving, it’s essential that your new food delivery driver is careful on the road—both for their own safety and that of other road users. Understanding their approach to navigating bad weather can provide insight into their typical behavior on the road. Their answer may also reflect on the level of care they’ll take when handling orders or using a company vehicle.

What to listen for

  • Cautious driving or riding practices that have helped them avoid accidents and injury in the past
  • Candidates may mention precautions like driving slowly and ensuring their vehicle is well maintained
  • A sense of responsibility for others on the road

Why this matters

Food delivery drivers interact with many people on the job, including restaurant workers and customers. The best food delivery drivers understand that they must represent their employer well in every interaction, requiring good interpersonal skills. As such, they strive to provide a pleasant experience that boosts customer satisfaction and builds loyalty.

What to listen for

  • A friendly, customer-driven mindset and an understanding of the fundamentals of good customer service
  • Strong interpersonal skills, demonstrated in both their answer and delivery
  • Experience working in a customer-facing role is a plus

Why this matters

Attention to detail is a valuable trait in food delivery drivers, as delivering food to the wrong customer can result in bad reviews, refunds, and a lack of repeat business. While this skill may not come naturally to everyone, there are steps drivers can take to improve the accuracy of their orders and keep things moving smoothly.

What to listen for

  • Specific techniques the candidate uses, such as double-checking receipts
  • Great answers will demonstrate an understanding of how mistakes negatively impact the company
  • A vague answer could indicate that the candidate lacks dedication to accuracy

Why this matters

Sometimes, food delivery drivers run into obstacles that are beyond their control, resulting in orders arriving later than anticipated. How they communicate in these situations is critical. This question can shine a light on their communication skills, as well as their ability to think on their feet and find creative solutions.

What to listen for

  • A genuine desire to fulfill every order in a timely fashion
  • Candidates should mention rapidly communicating the delay to impacted customers and other employees
  • Strong answers may touch on how one delay can have a ripple effect on other orders—and what they would do about this