Claims Adjuster Job Description

Attracting the right candidates starts with an excellent claims adjuster job description. First, you’ll need to set clear expectations about the role. Create a specific list of duties, responsibilities, and qualifications, taking the time to review them and prioritize what’s most important. Make sure each element reflects the job accurately in clear, simple language.

You can also use your job description as an opportunity to introduce the culture and values of your organization. This will help candidates see if their ideals align with yours. Above all, be direct and concise.

Sample claims adjuster job description

As a top insurance provider in our industry, we at [Company X] pride ourselves on using our expertise to best serve our valued customers and stakeholders involved in the claims process. We are seeking a qualified claims adjuster to join our team. The claims adjuster will investigate insurance claims, examine evidence, and prepare reports. The position will also involve making occasional site visits and conducting interviews with involved parties. Given the sensitive nature of our industry, the ideal candidate will be ethically minded and determined to provide impeccable results to our customers.

Objectives of this role

Conduct research and analyze evidence, documents, and police reports in order to fairly settle claims
Examine existing insurance policies and determine the extent to which damage is covered
Coordinate with appropriate parties, such as mechanics and repair shops to repair damage
Write and submit comprehensive reports detailing all findings from research, interviews, site visits, and policy stipulations
Negotiate claims settlements using expertise and research-based judgments
Solve problems and brainstorm solutions to reach the best ethical and financial outcomes

Responsibilities

Verify that the insurance policies in question exist and examine terms and stipulations as they relate to claims
Conduct interviews with claimants, witnesses, and all involved parties to obtain a full picture of events detailed in each claim
Perform accident site visits as necessary to observe evidence and make judgments
Research the costs of repairing all damages mentioned in the claim, and seek out quotes from mechanics, repair shops, or similar vendors to compare prices
Examine documentation, police reports, and all other pieces of evidence provided in the claim
Brainstorm creative solutions to bring to the claims negotiation process

Skills and qualifications

Working knowledge of typical industry insurance policies and the claims process
Strong communication skills, both verbal and written, for speaking with claimants, witnesses, and lawyers throughout the claims process
Strong time-management skills, as some tasks will be time sensitive
Commitment to providing ethical judgment
Strong problem-solving capabilities
Ability and willingness to occasionally travel for site visits

Preferred qualifications

Claims adjuster license
Advanced knowledge of the industry
Strong claim negotiation skills
Ability to learn new software quickly
Excellent research skills
Advanced writing skills

How to write a claims adjuster job description