Sample claims adjuster job description

As a top insurance provider in our industry, we at [Company X] pride ourselves on using our expertise to best serve our valued customers and stakeholders involved in the claims process. We are seeking a qualified claims adjuster to join our team. The claims adjuster will investigate insurance claims, examine evidence, and prepare reports. The position will also involve making occasional site visits and conducting interviews with involved parties. Given the sensitive nature of our industry, the ideal candidate will be ethically minded and determined to provide impeccable results to our customers.

Objectives of this role

  • Conduct research and analyze evidence, documents, and police reports in order to fairly settle claims
  • Examine existing insurance policies and determine the extent to which damage is covered
  • Coordinate with appropriate parties, such as mechanics and repair shops to repair damage
  • Write and submit comprehensive reports detailing all findings from research, interviews, site visits, and policy stipulations
  • Negotiate claims settlements using expertise and research-based judgments
  • Solve problems and brainstorm solutions to reach the best ethical and financial outcomes


  • Verify that the insurance policies in question exist and examine terms and stipulations as they relate to claims
  • Conduct interviews with claimants, witnesses, and all involved parties to obtain a full picture of events detailed in each claim
  • Perform accident site visits as necessary to observe evidence and make judgments
  • Research the costs of repairing all damages mentioned in the claim, and seek out quotes from mechanics, repair shops, or similar vendors to compare prices
  • Examine documentation, police reports, and all other pieces of evidence provided in the claim
  • Brainstorm creative solutions to bring to the claims negotiation process

Skills and qualifications

  • Working knowledge of typical industry insurance policies and the claims process
  • Strong communication skills, both verbal and written, for speaking with claimants, witnesses, and lawyers throughout the claims process
  • Strong time-management skills, as some tasks will be time sensitive
  • Commitment to providing ethical judgment
  • Strong problem-solving capabilities
  • Ability and willingness to occasionally travel for site visits

Preferred qualifications

  • Claims adjuster license
  • Advanced knowledge of the industry
  • Strong claim negotiation skills
  • Ability to learn new software quickly
  • Excellent research skills
  • Advanced writing skills