Illustration of a woman standing at a desk working on a laptop

Sample computer technician job description

At [Company X], we are dedicated to providing our employees with digital equipment that exceeds their expectations. To that end, we are seeking a computer technician who can help us facilitate a more productive work environment. The computer technician will oversee the smooth operation of devices used by employees of [Company X]. They will troubleshoot any and all problems with hardware, software, and internet connectivity, and implement solutions to prevent problems from recurring. In doing so, the computer technician will help [Company X] more consistently realize its goals.

Objectives of this role

  • Increase the company’s organizational efficiency by keeping all computers up to performance and security standards
  • Inform colleagues of best practices for computer usage
  • Overcome technical roadblocks that impede employee progress and momentum
  • Keep software and hardware updated to maximize utility and security
  • Keep computer workspaces accessible and clean for employees
  • Maintain the operational status of the company’s internet service and overall device connectivity


  • Ensure all workplace computers meet standards of operation so employees can use them effectively
  • Solicit feedback and answer questions from employees about problems with their devices
  • Monitor the company’s internet connectivity and fix network issues as they arise
  • Solve challenges that impede user productivity
  • Develop documentation to train employees on best practices when using computer equipment
  • Update software to improve functionality and security

Skills and qualifications

  • Expert understanding of modern computing technologies
  • Superb verbal and written communication skills
  • Strong organizational skills for juggling multiple responsibilities
  • Experience troubleshooting technical issues
  • Familiarity with common office software and applications
  • Practiced listening skills for understanding and solving end-users’ problems

Preferred qualifications

  • Experience managing an organization’s technical operations or digital devices
  • Ability to diagnose problems with a variety of computing software and hardware
  • Familiarity with analog and digital diagnostic equipment and software
  • Significant proficiency with a variety of operating systems, such as Windows, macOS, and Linux
  • Industry accreditations or certifications, like Cisco Certified Network Associate, CompTIA A+, or Linux+
  • Strong analytical skills and attention to detail