Illustration of a woman standing at a desk working on a laptop

Sample IT support job description

At [Company X], we rely on our IT systems to power the solutions that help consumers around the world. We're seeking an experienced IT support person to join us on this journey, using their technology skills to make us more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate has extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. From Day 1, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Handle business-critical IT tasks and system improvements
  • Enable faster and smarter business processes and employee productivity
  • Research and evaluate emerging technologies, hardware, and software
  • Serve as the subject-matter expert supporting Mac OS X, Windows, and all commonly used office software and applications, such as Microsoft, Adobe, and Google Workspace

Responsibilities

  • Install, configure, and support workstation software, hardware, printers, and phones
  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades as well as performance troubleshooting
  • Train employees in using software and hardware, troubleshoot, and provide technical support when needed

Required skills and qualifications

  • Bachelor’s degree (or equivalent) in computer science
  • Two years of experience in IT
  • Experience with or knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
  • Advanced computer skills and a high level of detail orientation
  • Ability to maintain confidentiality of company passwords and information

Preferred skills and qualifications

  • Project management experience 
  • Professional certification