Illustration of a woman standing at a desk working on a laptop

You might hire an IT support professional to:

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

  • Handle business-critical IT tasks and system improvements

  • Enable faster and smarter business processes and employee productivity

  • Research and evaluate emerging technologies, hardware, and software

  • Serve as the subject-matter expert supporting Mac OS X, Windows, and all commonly used office software and applications, such as Microsoft, Adobe, and Google Workspace
Required skills and qualifications Preferred skills and qualifications
Two years of experience in IT
Project management experience
Experience with or knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
Professional certification
Advanced computer skills and a high level of detail orientation
Ability to maintain confidentiality of company passwords and information