Person sitting behind desk with lamp assists two people standing

You might hire a customer care specialist to:

  • Drive a seamless customer experience that creates positive sentiment for the brand

  • Manage customer conversations across all support channels (in-store, online, and via phone)

  • Develop in-depth knowledge of the company’s offerings to provide informative support and tailored recommendations to customers

  • Collaborate with customer-success and product teams to drive constant improvement

  • Maintain accurate records of customer interactions and steps taken to resolve issues

  • Report on key customer service metrics and identify noteworthy trends
Required skills and qualifications Preferred skills and qualifications  
Strong written and verbal communication skills 
Experience in a customer-facing role, preferably handling customer service, customer care, or customer success
Friendly and empathetic demeanor
Proven track record for delighting customers and exceeding their expectations
Exceptional problem-solving ability, backed by good judgment 
Proficiency with customer service software
Experience using all major social media platforms, preferably in a professional capacity Good attention to detail
Comfortable collaborating across departments and teams Multilingual