Sample flight attendant job description

Are you a leader with a passion for serving, a personality that shines, and a yearning for adventure? If so, [Company X] is looking for someone just like you to join our in-flight team and launch a life-changing career. As the face of [Company X], you’ll set the standard for our in-flight experience and lead confidently through any challenge. You’ll be expected to meticulously follow procedures and ensure the highest standards of safety in every situation. Our ideal candidates share a strong commitment to teamwork, a positive attitude, and a deep love for people and service.

Objectives of this role

  • Act as the face of [Company X] and ensure the safety and comfort of all passengers while providing outstanding customer service
  • Serve as a first responder in emergency situations like evacuations, fires, and medical emergencies
  • Address passenger questions and ensure they adhere to all applicable rules during flights
  • Work together with other flight attendants, ground agents, and flight deck crew to expedite boarding and disembarking procedures and adhere to the airline’s schedule
  • Provide support and leadership in problem- solving, decision-making, and conflict resolution
  • Work independently and as part of a team to ensure all required tasks are completed


  • Consistently report for duty on time and promptly answer all calls for reserve staff
  • Demonstrate the correct use of safety and emergency equipment to passengers and ensure that safety requirements are met at all times
  • Strictly adhere to the airline’s standard operating procedures and promptly report any deviations or irregularities
  • Provide appropriate assistance to all passengers — including those with special needs, such as children and persons with reduced mobility
  • Conduct food and drink service in a safe, prompt, and friendly manner
  • Maintain frequent and clear communication with everyone on the team

Skills and qualifications

  • Be at least 21 years of age at the time of hiring
  • Ability to work nights, weekends, holidays, and extended hours
  • Proficiency in language(s) of country of hire
  • Effective verbal communication skills
  • Passing of mandatory background check, physical assessment, and drug test
  • Ability to be scheduled away from home base for multiple consecutive days

Preferred qualifications

  • Willingness to relocate or commute
  • Experience in aviation, health care, food service, customer service, or hospitality
  • Proficiency in additional language(s)
  • Ability to report at base within the airline’s established time frame