Sample flight attendant job description
Are you a leader with a passion for serving, a personality that shines, and a yearning for adventure? If so, [Company X] is looking for someone just like you to join our in-flight team and launch a life-changing career. As the face of [Company X], you’ll set the standard for our in-flight experience and lead confidently through any challenge. You’ll be expected to meticulously follow procedures and ensure the highest standards of safety in every situation. Our ideal candidates share a strong commitment to teamwork, a positive attitude, and a deep love for people and service.
Objectives of this role
- Act as the face of [Company X] and ensure the safety and comfort of all passengers while providing outstanding customer service
- Serve as a first responder in emergency situations like evacuations, fires, and medical emergencies
- Address passenger questions and ensure they adhere to all applicable rules during flights
- Work together with other flight attendants, ground agents, and flight deck crew to expedite boarding and disembarking procedures and adhere to the airline’s schedule
- Provide support and leadership in problem- solving, decision-making, and conflict resolution
- Work independently and as part of a team to ensure all required tasks are completed
Responsibilities
- Consistently report for duty on time and promptly answer all calls for reserve staff
- Demonstrate the correct use of safety and emergency equipment to passengers and ensure that safety requirements are met at all times
- Strictly adhere to the airline’s standard operating procedures and promptly report any deviations or irregularities
- Provide appropriate assistance to all passengers — including those with special needs, such as children and persons with reduced mobility
- Conduct food and drink service in a safe, prompt, and friendly manner
- Maintain frequent and clear communication with everyone on the team
Skills and qualifications
- Be at least 21 years of age at the time of hiring
- Ability to work nights, weekends, holidays, and extended hours
- Proficiency in language(s) of country of hire
- Effective verbal communication skills
- Passing of mandatory background check, physical assessment, and drug test
- Ability to be scheduled away from home base for multiple consecutive days
Preferred qualifications
- Willingness to relocate or commute
- Experience in aviation, health care, food service, customer service, or hospitality
- Proficiency in additional language(s)
- Ability to report at base within the airline’s established time frame