Sample store associate job description

At [Company X], our store associates are the welcoming faces that greet customers and provide them with a superior buying experience. We’re searching for a qualified store associate who can provide the excellent customer service and support we’re known for. The ideal candidate will be an excellent communicator who has a knack for building relationships. With a keen eye for customer satisfaction, the store associate will answer questions, handle complaints, and maintain a clean, well-organized sales floor. This person will also be a driving force for new and ongoing sales opportunities — directly impacting our growth and success.

Objectives of this role

  • Provide superb customer service, with special emphasis on brand experience and customer engagement and satisfaction
  • Serve as a brand ambassador, developing and nurturing strong relationships with customers
  • Learn the needs and desires of customers, and personalize purchasing opportunities for them
  • Meet sales projections, find opportunities for ongoing sales, and achieve company and individual KPI goals
  • Be a team player, adhering to company policies for customer service and contributing to a positive work environment


  • Assist in maintaining a clean and organized product floor and ensuring a customer-friendly environment
  • Maintain up-to-date knowledge of products, pricing, and promotions
  • Manage purchases and payment transactions using cash registers and related software, and assist customers with returns and exchanges
  • Provide customers with purchasing options based on their needs and desires, demonstrating deep knowledge of the merchandise and company
  • Create an exceptional buying experience by presenting product promotions and sales opportunities based on conversations with customers
  • Develop and implement cross-selling strategies for relevant products

Required skills and qualifications

  • High school diploma or equivalent
  • Superb communication skills with customers and team members
  • Conscientious demeanor and professional appearance
  • Basic math and accounting skills  
  • Positive attitude and motivation to satisfy customers
  • Flexibility with scheduling, including weekends and holidays

Preferred skills and qualifications

  • Experience in a customer-service or sales role
  • Working knowledge of inventory procedures
  • Proven ability with point-of-sale (POS) transactions
  • Strong record of meeting and exceeding sales goals
  • Experience in marketing and customer dynamics