Sample account manager job description

At [Company X], client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Objectives of this role

  • Serve as the main point of contact in all matters related to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships 
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

  • Handle inquiries and requests from customers and address their needs
  • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
  • Meet regularly with other team members to discuss progress and find new ways to improve business
  • Generate progress reports for clients and senior leaders within the organization
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

  • Internship or professional experience in a sales or customer service role
  • Ability to multitask and juggle several responsibilities simultaneously
  • Strong written and verbal communication skills 
  • Excellent organizational skills and attention to detail

Preferred skills and qualifications

  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
  • Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
  • Professional certification (ex: from Strategic Account Management Association)