You might hire an account manager to:

  • Build and strengthen client relationships to achieve long-term partnerships

  • Take inquiries and requests from customers and address their needs

  • Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs

  • Meet regularly with other members of the team to discuss progress and find new ways to improve business

  • Generate progress reports to give to clients and higher-ups within the organization

  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications Preferred skills and qualifications
Internship or professional experience in a sales or customer service role
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Ability to multitask and juggle several responsibilities simultaneously
Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
Strong written and verbal communication skills
Professional certification (ex: from the Strategic Account Management Association)
Organizational skills and good attention to detail