Sample retail sales associate job description

[Company X] is looking for a sales professional to assist customers at our retail store. In this role, the retail sales associate will guide customers through the shopping process, from initial greeting to final purchase. Providing insights and support, the sales associate will help strengthen our customer relationships and convert new patrons into repeat shoppers. The ideal candidate for this role will have a knack for engaging customers and resolving their concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills.

Objectives of this role

  • Deliver exceptional service to shoppers that results in repeat visits and long-term brand loyalty
  • Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
  • Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
  • Maintain a tidy shopping environment and welcoming atmosphere
  • Represent the company with professionalism and enthusiasm
  • Treat all customers with respect and courtesy


  • Greet customers as they enter the store
  • Answer customer questions and assist with requests
  • Execute purchases and returns at the cash register while checking for accuracy
  • Restock and organize merchandise on the sales floor
  • Resolve customer complaints and issues in a timely and professional manner

Required skills and qualifications

  • Excellent verbal communication skills
  • Competent math skills, including an ability to make change accurately
  • Friendly, professional demeanor
  • Ability to work effectively in a fast-paced environment

Preferred skills and qualifications

  • Experience in retail sales or customer service
  • Familiarity with point-of-sale (POS) systems
  • Experience working in a team-oriented environment
  • Ability to lift up to 50 pounds and stand for extended periods