Sample mortgage loan officer job description

At [Company X], we help customers reach their dreams of becoming homeowners every day. We are searching for a qualified mortgage loan officer to guide customers through our mortgage application process. The loan officer will meet with clients to understand their goals and recommend plans that best fit their needs. The loan officer will gather and evaluate all necessary financial information, submit applications, and provide updates throughout the process. Our talented employees provide truly rewarding experiences for our customers, and we are committed to providing the same for them.

Objectives of this role

  • Help qualified borrowers successfully obtain mortgages

  • Educate customers on mortgage rules and regulations, interest rates, and the application process

  • Advise customers, ensuring each is paired with a mortgage that best meets their needs

  • Work as a cohesive team with loan processors and underwriters, collecting all documentation and information they need to process applications

  • Ensure all deadlines are met, addressing and resolving all application issues in a timely manner

  • Create positive, lasting relationships with our clients and build a referral network


  • Meet with potential customers to evaluate their financial background and homeownership goals

  • Recommend the mortgage plans that best align with customers’ backgrounds and needs, drawing on research and personal expertise

  • Collect the financial documents and information needed to complete a mortgage application, performing research and conducting interviews as needed, and ensure that all information is complete and accurate

  • Resolve any application issues

  • Keep an open line of communication with applicants throughout the process, providing updates and answering any questions that arise 

  • Inform customers when their applications have been approved or denied

Skills and qualifications

  • Excellent communication skills, both verbal and written

  • Enthusiasm for providing customers with the best possible service

  • Understanding of legal regulations as they pertain to mortgages

  • Ability to make sound mortgage recommendations based on research, personal expertise, and customers’ financial backgrounds

  • Ability to work collaboratively with loan processors and underwriters

  • Ability to handle sensitive and/or confidential information professionally and discreetly

Preferred qualifications

  • Background in finance or accounting

  • Mortgage loan originator license

  • Working knowledge of loan origination software

  • Previous success in a customer service-oriented role