You might hire an IT help desk technician to:

  • Offer technical support and assistance with the configuration, troubleshooting, and maintenance of computer systems, hardware, and software
  • Respond to issues over the phone, via email, in person, or through online chats

  • Determine the best troubleshooting solutions or processes based on the issue and details provided by customers

  • Walk customers through troubleshooting and problem-solving processes
Required skills and qualifications Preferred skills and qualifications
Extensive knowledge and experience troubleshooting and configuring various computer systems, hardware, and software Previous experience as an IT help desk technician or in another customer support role
Excellent communication skills
Extensive knowledge of computer systems, mobile devices, and other tech products
Strong problem-solving and analytical skills
Passion for helping others
Patience and interpersonal skills to successfully help all clients
Ability to diagnose and resolve technical issues
Openness to learning new technologies
Bachelor’s degree (or equivalent) in computer science, information technology, or related field