You might hire an IT help desk technician to:
- Offer technical support and assistance with the configuration, troubleshooting, and maintenance of computer systems, hardware, and software
Respond to issues over the phone, via email, in person, or through online chats
Determine the best troubleshooting solutions or processes based on the issue and details provided by customers
- Walk customers through troubleshooting and problem-solving processes
| Required skills and qualifications | Preferred skills and qualifications |
| Extensive knowledge and experience troubleshooting and configuring various computer systems, hardware, and software | Previous experience as an IT help desk technician or in another customer support role |
| Excellent communication skills | Extensive knowledge of computer systems, mobile devices, and other tech products |
| Strong problem-solving and analytical skills | Passion for helping others |
| Patience and interpersonal skills to successfully help all clients | Ability to diagnose and resolve technical issues |
| Openness to learning new technologies | Bachelor’s degree (or equivalent) in computer science, information technology, or related field |
