You might hire a technical support engineer to:
Receive and respond to customer software and hardware maintenance requests
Guide customers through step-by-step actions to resolve their technical issues
Troubleshoot more complex technical issues, asking the right questions and performing all necessary research
Carefully document each customer issue
Required skills and qualifications | Preferred skills and qualifications |
Familiarity with industry-standard operating systems such as Windows, macOS, and Linux | Expertise in diagnosing a wide range of technological problems, from network connectivity issues to hardware malfunctions |
Ability to diagnose and solve basic technical issues | Familiarity with software solutions commonly used to provide diagnoses and customer help remotely |
Friendly, inviting demeanor | Advanced research skills |
Hands-on experience with computer systems and other common tech products | Customer service expertise |
Strong communication skills, both verbal and written | Professional certifications in industry-standard software solutions such as Microsoft and/or Cisco |