You might hire a technical support engineer to:

  • Receive and respond to customer software and hardware maintenance requests

  • Guide customers through step-by-step actions to resolve their technical issues 

  • Troubleshoot more complex technical issues, asking the right questions and performing all necessary research

  • Carefully document each customer issue

Required skills and qualifications
Preferred skills and qualifications
Familiarity with industry-standard operating systems such as Windows, macOS, and Linux Expertise in diagnosing a wide range of technological problems, from network connectivity issues to hardware malfunctions
Ability to diagnose and solve basic technical issues
Familiarity with software solutions commonly used to provide diagnoses and customer help remotely
Friendly, inviting demeanor
Advanced research skills
Hands-on experience with computer systems and other common tech products
Customer service expertise
Strong communication skills, both verbal and written
Professional certifications in industry-standard software solutions such as Microsoft and/or Cisco