Field Service Technician Hiring Guide | LinkedIn

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Field service technicians are responsible for ensuring that your customers have continual access to functioning products. When a customer faces a technical problem — a malfunction, a breakage, or anything else that can go wrong with a complicated piece of hardware — field service technicians are on the job. For your company, a field service technician also acts as a public-facing representative, the point of contact that customers will broadly associate with your services. They function both as technical assistants and as the person responsible for maintaining your brand image.

You might hire a field service technician to:

Perform scheduled maintenance on complex, high-tech equipment
Follow all protocols and ensure compliance with industry standards
Offer instruction to customers on correct operation of equipment

Keep accurate records of all servicing and maintenance of equipment

Required skills and qualifications	Preferred skills and qualifications
Ability to prioritize tasks and complete them accordingly	Strong technical knowledge of company products
Comfortability following instructions and obeying protocols	Willingness to travel and work overtime as necessary
Capacity to solve problems analytically and systematically	Ability to quickly grasp proprietary software
A respectful and friendly demeanor with customers	Experience mentoring junior or less-experienced staff
Trade certification or equivalent experience	Adaptability to shifting work environments