You might hire a customer success specialist to:

  • Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services

  • Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team

  • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
  • Maintain existing customer-success metrics and data as directed
Required skills and qualifications Preferred skills and qualifications
Three to five years of experience in communications, marketing, sales, account management, or customer success
Bachelor’s degree or equivalent
Strong skills in verbal and written communications, strategic planning, and project management
Knowledge of Salesforce and project management tools
Analytical and process-oriented mindset
Experience in event planning
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities