You might hire a customer service representative to:
- Provide expert answers to questions about products, pricing, and availability
Identify and address customer needs with a goal to satisfy
Respond quickly and accurately to a large volume of customer inquiries
Manage inbound and outbound calls, emails, and chats with knowledge and efficiency
Log and document issues and resolutions in your customer database
| Required skills and qualifications | Preferred skills and qualifications |
| Experience in a corporate environment | Sales experience |
| Ability to work individually and with a team | Experience in a call center environment |
| Strong communication skills, including active listening and clear articulation | Track record of meeting or exceeding sales quotas (if sales are involved) |
| Ability to multitask, manage time, and prioritize | Knowledge of the industry or business |
| Ability to solve problems and alleviate conflicts or escalate tactfully |
