You might hire a customer service representative to:

  • Provide expert answers to questions about products, pricing, and availability
  • Identify and address customer needs with a goal to satisfy

  • Respond quickly and accurately to a large volume of customer inquiries

  • Manage inbound and outbound calls, emails, and chats with knowledge and efficiency

  • Log and document issues and resolutions in your customer database

Required skills and qualifications Preferred skills and qualifications
Experience in a corporate environment
Sales experience
Ability to work individually and with a team
Experience in a call center environment
Strong communication skills, including active listening and clear articulation
Track record of meeting or exceeding sales quotas (if sales are involved)
Ability to multitask, manage time, and prioritize
Knowledge of the industry or business
Ability to solve problems and alleviate conflicts or escalate tactfully